Passkey Security may be broken.

Hi

Can you confirm if she is loaded as a family member on your account if so then the below topic may help.

https://support.xbox.com/browse/xbox-one/security/Family%20settings

If she is not then you may want to try setting a passkey on the account.

http://support.xbox.com/browse/my-account/security/Passkey



http://support.xbox.com/my-account/security/passkey-purchases

Since you got the error about saying you must sign in on the console first, please turn on the console and enable the option to log in automatically without having to enter a password:

Select Settings. Select All Settings. Under Account, select Sign-in, security & passkey. Under Sign-in, security & passkey, select Change my sign-in & security preferences. Choose one of the options: "No barriers" is no password.

If you have a passkey you may also have to disable that:
https://support.xbox.com/my-account/security/delete-passkey

Then this should work fine on your PC with streaming without having to have you log in each time on the console.

if your son didn't purchase the items, his account may be compromised.

the following link will guide you through the process of securing his account to prevent this happening again.

https://support.xbox.com/en-US/my-account/security/compromised-account-solution

you should also set a passkey and change the security settings to require the passkey before any purchases can be made

https://support.xbox.com/en-US/my-account/security/create-xbox-one-passkey

hope this helps

Hi there

you can set passkey codes for purchases which will require either a passkey or your sign in password for the account.

This can pop up each time your child tries to purchase anything.

To do this

On your console signed into the account

Head over to

-settings

- Account

- sign in, security & passkey. this may prompt you to put your account password in.

- create passkey.

Once its created head back to the passkey page and click

Ask for my passkey - click

Change my sign in and security

You probably want the option

Ask for my passkey. This prompts you to type in your passkey, before signing in, buying things and changing settings.

You may benefit more from requiring a passkey to access the console.

For more information, please follow the link provided: https://support.xbox.com/en-US/my-account/security/create-xbox-one-passkey