Pass Due

Normally you have to pay a past due via credit card, Paypal or direct debti (where available). With money on your account it won't work. But try contact the support. Maybe they could help you out.

have you been to this part of your xbox account on the website at all

https://account.microsoft.com/billing/payments?refd=account.microsoft.com

Contact official support by phone or chat. They should be able to help you out.

Hi TreNoel,

You Xbox Live is pass due because your Visa gift card was, more than likely, decline for this month of Live. Did you try paying the past due account with your Microsoft balance?

When your Xbox subscription is suspended and you have an outstanding balance, you must pay the balance in full to continue using it. Here’s how to pay your past due balance online:

1. Sign in to your Services & subscriptions page with your Microsoft account.
   Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or
   the Lost Password Solution.
   
2. Find your past due subscription in the list. The amount past due will be in red.
3. Select Pay now, and then follow the instructions to pay the balance due.
   If you need to add a new payment option to pay your balance, like a new credit card or your mobile phone carrier, follow the instructions on the Change
   how you pay for an Xbox subscription page.
   

Note Adding a digital code will not settle the balance you owe. You need to settle the outstanding balance using the steps above before redeeming your digital code.

Hiw to pay pass due bill with a gane pass