Party/game audio mixer greyed out Xbox series x

Hello Bex V, My name is Khaji I am the independent advisor and I will be happy to help you today.

If the audio mixer settings on your Xbox Series X are greyed out, and you're unable to adjust the game audio volume while using your Turtle Beach Stealth 600 Gen 2 headset, here are a few steps you can try to troubleshoot the issue:

1. Ensure that your Turtle Beach headset is running the latest firmware version. Visit Turtle Beach's official website and download any available firmware updates specifically designed for your headset model. Follow the provided instructions to update the firmware.

2. Confirm that your Turtle Beach Stealth 600 Gen 2 headset is fully compatible with the Xbox Series X. While the headset may have worked fine with your previous Xbox One S, it's essential to verify its compatibility with the newer console. Check Turtle Beach's website or contact their support to confirm compatibility.

3. Perform a full power cycle of your Xbox Series X. To do this, hold down the power button on the front of the console for about 10 seconds until it fully shuts down. Afterward, unplug the power cord from the back of the console, wait for a few minutes, then reconnect the power cord and turn on the Xbox again. This can help clear any temporary software glitches.

4. On your Xbox Series X, go to the Settings menu. Navigate to "General" > "Volume & audio output." Check the audio settings and ensure that the correct audio output device (your Turtle Beach headset) is selected. Make any necessary adjustments to the audio settings, such as enabling or disabling features like Windows Sonic or Dolby Atmos.

5. In the Xbox settings, go to "General" > "Volume & audio output" > "Headset audio." From there, select "Reset headset audio options" to reset the audio settings specific to your headset. This can help resolve any conflicting settings that may be causing the issue.

6. If you're using a wireless Xbox controller with your headset, make sure it has the latest firmware version. Connect the controller to your Xbox Series X using a USB cable and follow the on-screen prompts to update the controller's firmware.

7. If possible, test your Xbox Series X with a different headset to see if the issue persists. This can help determine if the problem lies with the headset or the console itself. If the audio mixer settings work fine with another headset, it suggests an issue with your Turtle Beach headset.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Are you using the chat mixer to change the balance between party and game chat audio? That function makes a beep when you max out the mixer function to all game or all party chat audio.

Sorry it took so long to reply but in the mean time I did all the steps in the link provided and the headset chat mixer is still greyed out

As for the questions the problem started 3 days ago, the chat mixer was working before, no changes were made prior to the issue, and I am using the Xbox series x

this feature have been added to Mixer, but not sure about Twitch

Mixer only has a setting to include xbox party chat audio on stream, not game chat audio

With the headset and adapter plugged into the controller that came with your Xbox One X, try going into the audio settings in the guide. There should be in the middle that's called "chat mixer."

If you move the slider all the way to the left, then you should get only the audio from the game. All the way to the right is for chat / party.

If the "chat mixer" option isn't there, then I can only assume it's a hardware issue.