Party Chat Not Working Properly Anymore

Stoney27z · Jan 13, 2015

Is it just me or had party chat on Xbox One been hit and miss since December. Some of my friends i can talk to but other friends can't hear me and i cannot hear them and this is all in the same party. The Mic symbol doesn't even show up so you know its party
chat not the connection. In-Game chat works fine.

Then other times like now, me and a single friend can not hear each other in party chat, it always worked fine in the past. I have Open Nat so even if the are strict or Moderate i can connect to them.

So i am just waiting for some official statement from MS about all the Party Chat problems since they never mention it on the Live Status even though its constantly having problems. People cut in and out in party chat randomly sometimes for no reason.

:)

ZACTHESTUD2341 · Jan 13, 2015

Party chat not working properly.

It was with his and it didn't work on mine but on his. I also bought a new mic and I used my other controller and the result was still the same. My Turtle Beach is also wireless so the chat adapter wasn't used.

maxen · Jan 13, 2015

Party chat not working properly.

Was that with your headset and console, and his controller? If so, it's your controller (or chat adapter) at fault.

Misses Quinzel · Jan 13, 2015

Hey there, Stoney! I'm very sorry to see any issues with the Party Chat app! Hopefully I can provide some troubleshooting steps for you that will help you out. I understand that some of these you may have done previously. I do hope you give them all a try
again for me so that I can ensure everything has been done before we continue.

Restart your console by going to Settings > Power & Startup > Restart Now

Please use our
Troubleshoot parties on Xbox One support page for me, and verify you have done all these steps

Also attempt our
NAT troubleshooter to see if that may help you out

Pass the troubleshooter links off to your friends, too

Try out a wired connection directly to your modem

I understand that you have Open NAT right now, however the NAT troubleshooter step is required before we are able to continue.

Please post back once you and your friends have attempted all of these, and let us know of your results. If you are still running into issues, we do have more we can look into, but I would like to ensure these ones are done first.

I do appreciate your patience with us while we sort out what is going on, and your assistance in nailing down what you're running into.

Misses Quinzel

Hey there, Stoney! I'm very sorry to see any issues with the Party Chat app! Hopefully I can provide some troubleshooting steps for you that will help you out. I understand that some of these you may have done previously. I do hope you give them all a try
again for me so that I can ensure everything has been done before we continue.

Restart your console by going to Settings > Power & Startup > Restart Now
Please use our
Troubleshoot parties on Xbox One support page for me, and verify you have done all these steps
Also attempt our
NAT troubleshooter to see if that may help you out
Pass the troubleshooter links off to your friends, too
Try out a wired connection directly to your modem

I understand that you have Open NAT right now, however the NAT troubleshooter step is required before we are able to continue.

Please post back once you and your friends have attempted all of these, and let us know of your results. If you are still running into issues, we do have more we can look into, but I would like to ensure these ones are done first.

I do appreciate your patience with us while we sort out what is going on, and your assistance in nailing down what you're running into.

ZACTHESTUD2341

Thanks maxen for your reply. I did test my friends controller and headset and it worked on his but not on mine.

ZACTHESTUD2341

It was with his and it didn't work on mine but on his. I also bought a new mic and I used my other controller and the result was still the same. My Turtle Beach is also wireless so the chat adapter wasn't used.

maxen

Was that with your headset and console, and his controller? If so, it's your controller (or chat adapter) at fault.

maxen

It's likely going to be the controller -- or the chat adapter if you have one of those.

One thing to try is to go to Settings > Kinect & Devices > Devices & Accessories and select your controller, then reassign it to yourself and see if you can now be heard in party chat.

Alternatively, do you have another controller (including chat adapter if applicable for older-model controllers) you can test on, or could you borrow one from a friend?

Let us know how you get on.

Party Chat Not Working Properly Anymore