Party Chat issue ,..........................read this

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You are now chatting with 'Mary Rose T.'
Mary Rose T.: at 13:02:10

Hello, thank you for contacting Xbox Customer Support. My name is Mary Rose T.. Please
give me a moment to review your question.

***: at 13:02:21 hello Mary Rose
***: at 13:02:25 i'm ***

Mary Rose T.: at 13:02:41 Hi ***. how are you doing today aside from your concern? I hope you're doing great today.

***: at 13:03:04 day is fine thx hope the same for you

Mary Rose T.: at 13:03:17 I'm all good, thanks for asking. I appreciate that.

Mary Rose T.: at 13:03:44 It seems that you were having issues with the party chats, correct?

***: at 13:03:58 yes correct

Mary Rose T.: at 13:04:07 Oh I see, no worries, I will do my best to isolate this issue and I will be assisting you every
step of the way to resolve this before the chat ends, how does that sound?

Mary Rose T.: at 13:04:15 Before we proceed, can I have your gamertag and Xbox Live email to make sure that I am
working on the right account?

***: at 13:04:35 it sounds good

***: at 13:05:04 my gamertag is XXXX and the email associated is XXXXXXX

Mary Rose T.: at 13:06:01 Thank you for that information. The system sent you an account verification code. Please
check the email address that is associated with your account. Then get and provide me the
code please.

***: at 13:06:13 ok

***: at 13:07:13 XXXXXX

Mary Rose T.: at 13:07:28 Thanks for the code
***.

Mary Rose T.: at 13:07:38 I hope you don't mind, I would need to ask a few more questions to get to the bottom of this
issue.

***: at 13:07:48 sure

Mary Rose T.: at 13:08:22 May I ask what exactly is your concern with the party chat?

***: at 13:09:08 well , i got a communication supsension on 10/18/2015 thats has been lifted on 11/01/2015

***: at 13:09:46 after 21 days hat it has been lifted i can't still use party chat or game chat cause no one can
hear my voice while i can hear everyone

Mary Rose T.: at 13:11:07 I understand how distressing this situation must be for you. Unfortunately, suspensions are
controlled entirely by the Xbox Live Policy Enforcement Team. This means that Xbox
Customer Support agents such as myself are unable to view the reasons for any suspension or
modify them in any way. You will need to contact the Xbox Live Policy Enforcement Team in
order to discuss this issue. As I work in a separate department, I am not able to tell you with
any certainty whether or not they will restore your account. I am happy to help you get in
touch with them.

***: at 13:11:56 it's not possible to get in contact with enforcement support

Mary Rose T.: at 13:12:02 Please sign into Xbox.com with an account that is not currently suspended and then copy this
link into your browser window

***: at 13:12:14 forum is no more used and there isn't a direct contact on enforcement website

***: at 13:12:44 my account is not suspended anymore

Mary Rose T.: at 13:12:54 https://enforcement.xbox.com/

***: at 13:13:22 they restored my communications privileges but it doesn't work as it should have

Mary Rose T.: at 13:13:39 Do you received an error message or code
Mary Rose T.: at 13:13:40
?

***: at 13:13:50 where ?

Mary Rose T.: at 13:14:08 Upon trying to use the party chats?

***: at 13:14:27 no messages or error code

***: at 13:14:48 it looks as it works but even the icon of my mic flash no one can hear my voice

***: at 13:15:39 when i was banned i had a message that said "cause of your past behaviour you can't send
messages or use party chat

Mary Rose T.: at 13:15:48 I see. The details of any suspensions are actually kept confidential. Only the Enforcement team
can even see such details, which Customer Support agents such as myself simply cannot see
what occurred or why you may have been banned. If you are innocent of whatever charges
they have.

***: at 13:16:24 problem is not the reason why i 've been banned

Mary Rose T.: at 13:16:54 As much as I want to help you with your concern, this is all that I can do for  you.

Mary Rose T.: at 13:17:28 Have you try to use other headset?

***: at 13:19:14 they works perfect , i made a new account and it works

Mary Rose T.: at 13:19:31 That is great to know ***.

Mary Rose T.: at 13:19:33

Mary Rose T.: at 13:20:09 Is there anything I can help you with?

***: at 13:20:37 i need help olny with this issue

Mary Rose T.: at 13:20:49 May I know what it is?

***: at 13:21:28 i tryed to log on your link for enforcement website with a different account but there isn't any
option to contact the support

Mary Rose T.: at 13:21:59 Is that the new account?

***: at 13:22:14 yes

Mary Rose T.: at 13:22:48 Do have a error message or code upon signing in to enforcement?

***: at 13:23:00 no

***: at 13:23:18 i can log in on enforcement website with both my accounts

***: at 13:23:36 but with none of them i have the option to contact the support

Mary Rose T.: at 13:24:42 I see. The only access we have at enforcement  is Case Review.


***: at 13:25:28 so i have my account locked for some features and no one can help me or i can get in contact
with someone that can help me

Mary Rose T.: at 13:28:43 We can file a case review on enforcement for your concern for account suspensions.
***: at 13:29:11 can you do this ?
Mary Rose T.: at 13:30:21
As much as I want to help you to file a case review, the only way I can provide you is the
steps.

Mary Rose T.: at 13:30:48 Sign in to enforcement.xbox.com with the account that received the enforcement action and
select the large box with an orange hammer icon, or visit your Enforcement History.

Mary Rose T.: at 13:30:48 2.Find the enforcement action that you wish to have reviewed, and select Apply for Review.

Mary Rose T.: at 13:30:48 3.Read the Case Review Terms of Use and agree by clicking the checkbox and selecting
Agree.

Mary Rose T.: at 13:30:48 4.If you are already eligible for a Case Review, select the green arrow icon. If you are not yet
eligible, you will be presented with a short questionnaire. These questions help gauge your
understanding of the Code of Conduct and associated policies. Upon successful completion of
the questionnaire, select the green arrow icon.

Mary Rose T.: at 13:30:48 5.Provide any details (up to 500 characters) regarding the enforcement action that may help
XBLPET conduct a more complete investigation. This may include context around the activity
or content that received enforcement, information about your game activity, or any other facts
that you believe are worth noting. When complete, select Submit.

Mary Rose T.: at 13:30:48 After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of
the enforcement action. This includes reviewing available data and re-examining evidence that
contributed to the enforcement, taking into account any new details that you have provided.

***: at 13:30:57 i can't submit a case review case i don't hane any active suspension

***: at 13:31:19 hane=have sry

Mary Rose T.: at 13:33:36 Okay, Please hold on for a minute while I do the research here on my end.

***: at 13:33:49 ok thx

Mary Rose T.: at 13:35:45 May I know what exactly you are wishing to do at the enforcement page? For us to clarify
things.

***: at 13:36:21 i would like to contact some one of the support to have my issue fixed

Mary Rose T.: at 13:37:03 You wish to contact someone from the Enforcement team, correct?

***: at 13:37:13 yes

***: at 13:37:22 someone able to fix my issue

Mary Rose T.: at 13:38:11 Okay. The only way for us to contact the Enforcement team is to file a
Case Review.

***: at 13:38:27 i can't file a case review

***: at 13:38:40 i don't have any active suspension

***: at 13:39:05 you can file a case review only if you have an active suspension

***: at 13:39:25 if your suspension has expired and you still have issue no one can help you

***: at 13:39:36 this is not acceptable

***: at 13:39:59 enforcement support is more stricted to contact than Obama

***: at 13:40:58 phone support or chat support doesn't have the privileges to give help , so what shouls i have
to do ???

***: at 13:41:05 should*

Mary Rose T.: at 13:41:14
I apologize on what you are experiencing right now.

***: at 13:41:34 i've payed xboxlive services for 12 years

***: at 13:41:47 and now that i have an isssue no one can help

Mary Rose T.: at 13:45:22 However, as much as I really want to help you right now, we don't have access on the
Enforcement Team. The only way to help you is to file a Case Review. Because as I can see
here, you have a Prior account suspension.

***: at 13:46:05 all my suspension has been lifted

***: at 13:46:42 i made some errors sending messages to some player that used chats and i got banned for this

***: at 13:46:51 cheats*

Mary Rose T.: at 13:47:14 May I know the reason why you want to contact the Enforcement team

Mary Rose T.: at 13:47:16 ?

***: at 13:47:24 again ???

***: at 13:47:28 you asked this already

***: at 13:47:54 i want that my account works again has i've already payed for my errors

***: at 13:48:14 the ban on my account has been revoked but it doesn't work

Mary Rose T.: at 13:49:13 That is why we need to file a Case Review for you to be able to used the party chats.

***: at 13:49:44 what you mean with "we need" ?

***: at 13:50:00 can you submit a file case review for me ?

Mary Rose T.: at 13:50:57 Sorry for that. I mean, you are the one who can submit the Case Review, with your account for
them to review your concern.

***: at 13:51:11 yes

Mary Rose T.: at 13:52:02 Please do file a Case review for you to have access on the party chats.

***: at 13:52:23 I CAN'T DO A CASE REVIEW

***: at 13:52:51 well you can't help me

***: at 13:52:59 thx for your support have a nice day

***: at 13:53:02 bye bye



THIS IS NOT ACCEPTABLE

:)

 

Party Chat Issues

Yep , had to use Skype in the background for friend chat whilst gaming.

 

Party Chat Issues

I've been using my tritons for sound and using kinetic for chat with my mates , if u snap party chat then turn it on , it works fine get the voices and sound through headphones just use kinetic for chat till adapter or new headphones arrive , we thought it worked fine on cod

 

Hey, sorry for the frustrations. This is currently a known issue effecting some users following a communications ban. The proper teams are working to get it fixed. In the meantime here is a
thread
on the topic with a few suggestions to try.

 

@Bowski477 the link you posted is useless , no one has got the party chat issue fixed doing an hard reboot or a controller update , stop linking this post and start telling to the enforcement support to FIX this problem

 

i felt like i was getting joked , this girl asked me 3 times why i wanted to contact the enforcement support .

 

I felt the same way when I called support. The moment you mention that the account was suspended they automatically assume that the suspension is still active without actually listening to whats being said to them. I also cant understand why they keep
posting the same "suggestions" that do absolutely nothing.

I mentioned this in another post, but companies these days are opting for less exclusion and more inclusion so that matters such as this can be resolved quickly. Companies now are more horizontal in structure to remove hierarchy and promote cooperation.
And then you have Xbox, which apparently never got the memo and prefers to be ineffective and anger their customers.

Now, either everyone at support is being told what to say, along with all the support members in these forums, or they are lying in order to get everyone of the phone or leave the online chat to avoid taking responsibilty.

 

Unfortunately that is the only message support has on the issue currently. When there is a fix they will update that post accordingly.

 

LOL

I'm getting flash backs reading this, because the last time I contacted support a few days ago I was running in circles repeating trouble shooting steps. Here's the big problem, standard support can't even do their jobs right in getting this kind of issue
resolved because even they can't contact the XBL PET team. XBL PET can do whatever they want and they answer to no one, THAT'S the problem. Meanwhile standard support has to deal with the mess for them.

Once this mute ban issue is resolved, steps need to be taken to fix the overriding issue, which is XBL PET not answering to any one and not being held accountable for anything.

 

Exactly, Active PekPek. How can Enforcement be so one-sided? A system that is meant to improve the community is only destroying it. XBLPET is a complete contradiction.