Party Chat ban

Hi, thanks for visiting Xbox Support! I'm Sunshine W..

Me'Ello sunshine

I hope you are doing well today. 曆

Oh I understand you have concerns in your account with voice communication limited xbox privacy

Menot as well as it should be, but yes

I will surely go ahead and assist you on this concern.

Can I have your gamertag and first name please to address you properly?

Me

Meand Tim

Thanks Tim!

Meafter looking into it from my end, i believe i found the issue

Let me go ahead and check on your account.

One moment please.

Oh yeah, I see here the account is temporarily banned for communications and messaging but you can still play online.

MeAfter a person had played a game, specifically throwing it because me and another player were underequipped, i had gotten aggrivated

MeNow seeing that under xbox virtue

Methat its about teamwork

Meamongst other things

MeI believe this "Party chat ban" is excessive

Oh I truly understand the hassle and pain for this temporary suspension Tim.

Mewhere i understand the messageees

I myself has tried to be communications ban for 3 times and the last time was for 3 weeks.

MeThat part matters less

Did you have some cussing or trashtalking or any form of harassment on that previous gaming?

MePrevious to that? no. Simply put, he ran in, pulled ALL mobs because he was unhappy his team did not surrender

MeSo then, in response, I did say something to him, for acting the role

MeEssentially, imagine, your on a boss, but someone, because they didnt like your dress, decided to throw the fight for 2 other people

Mehow would you feel?

Did you say anything that is inappropriate? Because even if we didn't started it, it will not excuse our accounts for violating the code of conduct.

Oh I truly understand you Tim.

MeAwesome, so recind the party ban

The other party might have a longer ban like 2 weeks.

In your account you only got 24 hours ban.

Tomorrow everything will work good.

MeGreat! Should be easy to recind

Meso lift it, I understand where we believe I did wrong.

MeAnd i do apologize and do NOT plan on doing it again in the future.

MeHowever, this is my first day off in 14 days

Meand this, is Grade A.

It is truly a pain and I understand you Tim,

Imagine me for 3 weeks communications ban because I fought back on these kind of players.

What I learned is, we need to avoid these players.

Mei understand your plight, attempting to relate, this is customer service, but we are about to move into Customer Retention

If they say something bad, the more they get mad if we ignore them.

MeI understand bullying

MeI was a target

MeThis is besides the point

I hope you understand too that Enforcement Action on an account is done and controlled by Enforcement team

Meand an attempt to deescalate

I truly am so sorry about that Tim.

Methen please transfer me to them. simply put

MeThis is a grave error on Microsofts end, and is uncalled for.

MeThis is something that is a make or break for this specific customer. Message ban, i dont care. Party?! this is inexcusable.

What error message do you get when you try to start a party?

MePrivacy settings prevent chat

One sec.

Share Kinect Content , Social Network Sharing , Communications , Communications Friends Only , Broadcast , Share Content

These are the privileges suspended for 24 hours.

Mecommunication friends only?!

MeWhy would that?!?!

MeWhat the heck?!

MeIf its a mutual friends "WTF?!?!"

I truly understand how you feel Tim, this is also my reaction on my first Communications Suspension.

MeAwesome, but if its a separate thing

MeWe can remove it, and fix it

MeEasy dau

Meday

MeSo let's get to work

MeWhat can I do to help.

Oh I truly wish I have the controls and access on Enforcement actions on an account Tim.

You can try to post this concern in the Enforcement Team forums though.

MeSweet, but we can get someone ho can!

Mewho

MeSo escalate m

Mee

This we cannot file a case review too, since this is just for 24 hours ban.

MeBUt i can speak to a person, no?

MeDirectly?

Sure, please post this concern on this link so our Enforcement team moderators can check on you.

Mevia customer service?

There are no direct lines for Enforcement team.

MeThat's trash

MeNow come on

MeWe were working towards a solution

Meand now your going to tell me to, in less words, "Kick rocks"

MeI mean, don't get me wrong, 7 years rewards member, 9 years live member, always been a PC fanboy, and blew THOUSANDS of dollars on this, and im going to get brick walled?!

Please sign in your account on the link below to add a new post:

Results in Xbox - Microsoft Community

Meoh hell nah, this is about to become a very frustrated phone call.

If only I have the controls on this Tim, I could have removed the ban right away for you.

Please understand this is an Enforcement action from Enforcement team.

For phone support you can contact us but they might tell you the same thing:

MeThen forward me to a service that can, that I don't have to go to some Forum and post like an internet warrior and wait and wait and wait and wait

US Xbox Phone Support:

1-800-469-9269

:)

 

Party chat ban

Sorry but the enforcement team does not follow these forums, You will need to look at the code of conduct on the enforcement site to understand what the enforcement team bases it's ruling on. https://enforcement.xbox.com/en-US

Also check out the "Stay Safe" link too

 

Party chat ban

n people report me cause I reply to their message or I kick them out of my party chat n they can talk smack n not get it but I don’t reamly do it n they do it a lot and I don’t see how this is fair

 

Sorry for the jumble, but Direct copy paste from Customer Care.

 

After an hour and a half on the phone, I have come to terms with microsoft being unresponsive to any and all attempts at resolution to this issue, and is acting like a faceless monstrosity. Thank you for showing me, after more than 20 years of brand loyalty,
that you believe that the customer is nobody, and that I will no longer be supporting Microsoft as a company.

Good day.

 

after the 24 hrs, 6 hrs after ban lifted, still cannot communicate via party chat.

"Working as intended?"