Party can't hear me

MistedWarrior · Aug 1, 2018

This is the first time I've ever used an Xbox forum for tech support.

Every time I join a party on console, no one can hear me, but I can hear them. The ring doesn't light up at all. I've followed every troubleshooting step on the help page. I changed my privacy settings, checked my NAT type, changed controllers, power cycled
twice, and even tried using regular headphones with a mic, but they still can't hear me.

I don't feel like it's a headset issue since my Xbox recognizes that I'm using a headset AND It's happening with regular 3.5mm headphones.

Any help would be greatly appreciated.

:)

Mister Getafix · Aug 1, 2018

Xbox party chat can't hear me

Hi there!

Let's see if we can clear that issue up with a soft
factory reset. On step 7 be sure to choose "Keep my games and apps" so you don't have to reinstall anything.

Let us know how that goes!

EliteApfelHD · Aug 1, 2018

Xbox party chat can't hear me

Hi, since yesterday my friends cant hear ne in chat (neither party chat nor skype) and I realy tryed everything... Its not my NAT or headset, i tryed restarting the xbox multiple times, i restarted the controller and the headset, i tested it on another device
without any Problems, i tryed another headset. I dont know what to do right now . I hope you guys can help me. Thank you Vers much anyway and sorry for the Bad english.

OK Fowl · Aug 1, 2018

Hi, Sorry to hear you are having an issue with Party Chat.

Here is a troubleshooting guide that may help with that
You can't switch to party chat on Xbox One

Arminator · Nov 3, 2018

There are 2 standards for 3.5 mm headphone jacks, called OMTP and CTIA. On both standards, the microphone and ground connectors are reversed. So if you use an OMTP compliant headset on the Xbox, the microphone is "talking" to the ground connector of the
controller, while the console is "listening" for the microphone on a silent ground pin.

Please try the following: Open up the messaging tab on your console, and compose a message, but instead of typing text, press the Microphone icon, and try to record a message.

If you are able to pre-listen to your message before sending it, you being unable to talk in a party is a network issue.

If the console doesn't record your voice message at all, and all you hear is silence, then your 3.5 mm headset is probably incompatible.

You can try to buy a CTIA to OMTP adapter (or vice versa, as these adapters just reverse both connectors, they work both ways). That adapter can be found online or in any cellphone stores. Since the only purpose is to reverse two connectors, these cables
are dirt cheap, and if a store wants more than the price of a coffee-to-go for that cable, you're being ripped off.

Arminator

There are 2 standards for 3.5 mm headphone jacks, called OMTP and CTIA. On both standards, the microphone and ground connectors are reversed. So if you use an OMTP compliant headset on the Xbox, the microphone is "talking" to the ground connector of the
controller, while the console is "listening" for the microphone on a silent ground pin.

Please try the following: Open up the messaging tab on your console, and compose a message, but instead of typing text, press the Microphone icon, and try to record a message.

If you are able to pre-listen to your message before sending it, you being unable to talk in a party is a network issue.

If the console doesn't record your voice message at all, and all you hear is silence, then your 3.5 mm headset is probably incompatible.

You can try to buy a CTIA to OMTP adapter (or vice versa, as these adapters just reverse both connectors, they work both ways). That adapter can be found online or in any cellphone stores. Since the only purpose is to reverse two connectors, these cables
are dirt cheap, and if a store wants more than the price of a coffee-to-go for that cable, you're being ripped off.

OK Fowl

Hi, Sorry to hear you are having an issue with Party Chat.

Here is a troubleshooting guide that may help with that
http://xbx.lv/1d3minN

EnenDaveyBoy

@cammers not for me, it just stops me hearing ppl talking and they can't hear me, Iset to party chat and change it back to party chat and alls well, but it happens a lot.

Mister Getafix

Hi there!

Let's see if we can clear that issue up with a soft
factory reset. On step 7 be sure to choose "Keep my games and apps" so you don't have to reinstall anything.

Let us know how that goes!

Misses Quinzel

Hey, Raaf!

Sorry to see any issues with party chat! It could be a network issue, but let's rule out your hardware first.

We generally want users to start with trying another controller if you're using a headset. If that ends up working, then it's likely the controller's firmware causing the issue; this would require a replacement controller.

If you're using Kinect, we suggest calibrating the Kinect again. If that doesn't work, either try that Kinect on another console, or try another Kinect with your console. This will help rule out either a console or Kinect issue. If your Kinect works on another
console, it's the console you have. If another Kinect works with your console, then it's your Kinect.

If you can, give any of those a shot, depending on your situation. If it doesn't help you out, post back your set up and we'll try to figure out what our next steps will be.

We look forward to helping you out!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Party can't hear me