Parts of Channel Lineups have changed. OneGuide/Xbox doesn't recognize the change.

Discus and support Parts of Channel Lineups have changed. OneGuide/Xbox doesn't recognize the change. in XBoX Games and Apps to solve the problem; Within the last week my cable provider (Charter Communications) went digital and changed some of their channels. Oneguide still displays the channel... Discussion in 'XBoX Games and Apps' started by Vdub1219, May 30, 2014.

  1. Vdub1219
    Vdub1219 Guest

    Parts of Channel Lineups have changed. OneGuide/Xbox doesn't recognize the change.


    Within the last week my cable provider (Charter Communications) went digital and changed some of their channels. Oneguide still displays the channel lineups at their previous channels. For instance, when I say "Xbox watch ESPN" the channel changes to 773
    as shown on Oneguide to be ESPN. However, ESPN has changed to channel 818 as shown in the TV listing guide.

    I've already tried clearing Oneguide, clearing history, as well as resetting the cable box. Please let me know what can be done to fix this.

    :)
     
    Vdub1219, May 30, 2014
    #1
  2. WilliamCRussell
    WilliamCRussell Guest
    Channel mis-lineup for LUS fiber in Lafayette

    Add another user with same problem. OneGuide should allow the user to over-ride the default channel lineup as downloaded from partner. We could fix our own problem in minutes if we could access the files controlling the channel lineup. I am not so sure
    this is not an LUS issue as my previous device (Vizio Co-Star, which used GoogleTV) also had problems with downloading the proper channel lineup. This was not an issue while I was on Cox.

    I have noticed with OneGuide, that when you pick your provider you are not given the option of SD or HD channel lineups. This used to be a standard option when syncing channel lineups. I don't know if makes that much of a difference any more since most
    lineups are HD now.

    Hope it gets fixed soon since I hate showing off my Xbox One and having to say "Works great except with TV"

    Thanks
     
    WilliamCRussell, May 30, 2014
    #2
  3. TobyHoover
    TobyHoover Guest
    Two OneGuide Issues

    1. I have Comcast/Xfnity none of the line ups for my zip code or surrounding zip codes match the actual line up on the cable box, so when OneGuide changes the channel it's the wrong channel. For example Oneguide says FOX is channel 5 but it's actually 7
    on the cable box.

    2. I have HD service when the OneGuide changes 3 digit channels only the first 2 numbers are accepted and I have gone to the advanced settings and changed the speed.

    Any Ideas?
     
    TobyHoover, May 30, 2014
    #3
  4. Zangetsu221 Win User

    The entire channel lineup is wrong.

    Hey everyone, this same problem just happened to me where my cable provider changed the channel lineup but my xbox was still using the old channel numbers but i found how to fix it. Go to settings ---> tv&oneguide ---> oneguide---> clear oneguide ---> then
    last still in oneguide go to tv lineup and go through that again. That fixed it for me.
  5. Bandido1508 Win User

    OneGuide TV lineup

    Important The accuracy of the channel lineup info depends on the public channel lineup databases shared by cable channel providers. There may be a delay between the updating of these databases and
    changes to your local channel lineup.

    https://beta.support.xbox.com/help/hardware-network/oneguide-live-tv/incorrect-show-information
  6. 7VN Win User

    The entire channel lineup is wrong.

    All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup
  7. eicastic1 Win User

    Comcast channels wrong

    I think the problem with reporting the "wrong number" for a channel number through "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" is that the lineup doesn't get reviewed because the number reported for the channel actually is correct
    in the guide! For example, when I report that ESPN is a "wrong number" and should be on 850, well....it does show on 850 in OneGuide. So I'm assuming this doesn't trigger a full lineup review. The problem is that OneGuide ALSO shows it on 252 (here in Richmond).
    252 is now defunct and doesn't exist as a channel via Comcast. So when we say "XBOX watch ESPN" it seems like it must internally grab the lowest channel number it can find for that HD channel and then try to change the cable box channel number to that.

    So reporting a wrong channel number by giving an example doesn't seem to really work because the one we give is correct and already in the guide. The problem is that there is an "extra" channel number in the guide for a channel like ESPN and it's the extra
    channel that is wrong--it shouldn't exist as any channel, period. There's no way to report this fallacy through the interface.
  8. VooDoo90-DA4CC953-B9 Win User

    Channels are incorrect

    Hi thanks for the tip, I tried that and changing the zip code to another area for months. The problem is that the lineup needs to be updated on the Oneguide service. Liberty changed the channels one year ago and I report it and 2 months later receive a message
    that the changes were live and everything was fine. But Liberty changed the line up again like 6 months ago and I wait to see if the channels get updated and reset weekly the one guide but is the same problem that we have one year ago. The guide is for the
    line up before the new change of channels. Oneguide needs to change on your side the channels.
Thema:

Parts of Channel Lineups have changed. OneGuide/Xbox doesn't recognize the change.

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