Parents please watch out for

Hi

it best to tell your Internet Provider. Ask them to reboot you cable modem, router to check its system. request a new dynamic IP address or if you on a biz program request a new static IP address.

Every month always as for a new IP address.

Enforcement how to link.

Please take the time to report.

https://enforcement.xbox.com/en-US/home/howTo

A VPN can have you internet in private.

Try a online VPN... Some has a 30 Day free program.. Norton Link
Here

Express VPN LINK HERE

As suggested always report players that are abusive threatening etc

And then block them so they cant contact you again.

Use enhanced security features to bolster account ie 2 step verification

Finally speak to your young gamer and explain what is expected from them as well as others and the steps to take so that they dont get drawn into responding in anyway.

Hi, IDianaDM

Sorry to hear that you have to experience this esp. when it involves kids. As said in the previous replies the best thing to do is report (all) his accounts.

For better security on your son's account, you may add additional security to the account (Stronger Password, Two-Step Verification, etc)

report him thats all you can do people say this so the gain corntrol of that person and you did the right thing. As long as you have a strong password and a 2 step affactor for your account they cant so much about hacking.

the best you can do is to report that account, hi will be banned if he try to use another accounts to, microsoft is hard if they have to punish this kind of actions