Parental permision loop, going around in circles!!!!

lightio · Jan 13, 2014

Please help I'm trying to use windows game store in windows 8, but it automatically signs me in then tells me I need parental consent and re-directs me to xbox.com where I sign in and in just keeps sending me around in circles and I'm unable to sign in to
windows game store. I have tried everything suggested on the support page.and I still have the same problem. I cannot get past the terms and conditions page. I have no child accounts set up and I am 37 so I don't know why it keeps asking for a parent. please
help.

:)

kyles bullets · Jan 13, 2014

Going around parental settings?

Well that sucks. I guess I will have to call Microsoft and see what they can do. Thanks!

kyles bullets · Jan 13, 2014

Going around parental settings?

Is there any way to go around parental settings for privacy and online safety? Nobody remembers anything about the parent account minus the gamer tag and because of that I am unable to change my "Buy and download" setting off "Only free content". Not sure
what I should do? Trying to avoid calling microsoft. Any ideas?

Lillithvain · Jan 13, 2014

I don't know much about windows 8, but if you are clicking a link from your windows 8 software and some account information that is stored on your computer may not be YOUR account info.... example, if you have children, is it possible that one of their accounts
is auto-signing-in? If you get automatically signed in, try immediately changing the address bar and re-direct yourself to
Web Server's Default Page once you arrive at this site you can mouse over the name in the right corner and select sign-out. This will sign you out of any Microsoft account that you may be logged into
while simultaneously redirecting you back to the sign-in screen. Sign into your account using your email and password. Once you are in make sure that the birthday listed on your account is correct. If everything looks good, try going back into the game
store.

Lillithvain

I don't know much about windows 8, but if you are clicking a link from your windows 8 software and some account information that is stored on your computer may not be YOUR account info.... example, if you have children, is it possible that one of their accounts
is auto-signing-in? If you get automatically signed in, try immediately changing the address bar and re-direct yourself to
http://www.login.live.com once you arrive at this site you can mouse over the name in the right corner and select sign-out. This will sign you out of any Microsoft account that you may be logged into
while simultaneously redirecting you back to the sign-in screen. Sign into your account using your email and password. Once you are in make sure that the birthday listed on your account is correct. If everything looks good, try going back into the game
store.

chipmunk attack

I also Have this problem, Except the email doesnt exist?

The *parent account* which I added for permisions

Is a wrong email apparently? 0.o

kyles bullets

Well that sucks. I guess I will have to call Microsoft and see what they can do. Thanks!

onyxishere

Sorry but there is no way to go around parental settings on an account. You can either try to contact phone support to see if they can help you remember the info or create a new gamertag.

markhill91

It keeps making me just go in circles the site directs me to the number and the number redirects me to the site it's just a loop and it's not getting me anywhere

Parental permision loop, going around in circles!!!!