Parental controls or time to Switch?

the parent controls may be switched on. try switching them off.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having issues logging into your parental account. I recommend you try
Contacting Xbox Customer Support. A representative would be able to assist you in figuring out your log in email if you're able to verify ownership of the account. Besides that
you should also try to
Recover and reset your lost Microsoft account password. Give it a shot and let us know how it goes with a reply!

Easy switch to parental controls under setting on the dashboard settings menu

Hello,

Do you have the Nintendo "parental control" enabled? https://www.nintendo.com/switch/parental-controls/

Are you authorized to buy things in Xbox Live? https://account.microsoft.com/family/

Hey there Kat thanks for keeping in touch,

We apologize for the inconvenience this has caused but rest assured we are here to help. We suggest a reset of the console since
the problem might be on the actual OS of the console so we would suggest a >Soft
Factory Reset< (while keeping games and apps)
IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

• There is a stable network connection.
• The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!