Parental control setting

Hi,

I'm currently having issues with my accout as I don't have permission to access any kind of online services. For example in Forza Horizon 4 I can't use the 'auction house' which is very important in the game. I can't either find any upgrades, tunings or
paintworks. My account is extremly resticted and since I'm not a child anymore I would like to turn the settings off. I don't know how to change these settings and that's why I contacted you for support.

My gametag on Xbox PC:[Mod Removed – Personal Information].

Your sincerely, David [Mod Removed – Personal Information]

:)

 

Xbox Live 10 Year Anniversary Sweepstakes 13 years and older Issue

u might wanna get ur parent to change the setting in parental setting on their account. support.xbox.com/.../parental-control-info

 

Gears Of War 3

Is it the parental settings on your console maybe ? Did someone set the parental settings to only allow online play at certain times.



http://support.xbox.com/en-US/xbox-live/parental-controls/parental-control-info

 

Hello David,

Thank you for contacting Forum support!

Make sure to try to adjust the privacy settings on the account.

Xbox One online safety and privacy settings for parents and children.

Let me know if that works.

Thank you.

 

Hi again!

I tried to adjust the privacy settings but when I tried to log in it showed a diffirent accout that wasn't mine.
It said that I have to get a security code from my email, *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** But this is not even my mail, it also showed another unfamilliar number that wasn't
mine. This is really confusing! Please let me know if you have any solution for this problem, thank you.

 

Hi David,

We want to make sure the account stays secure. If the information is not accurate, please remove the information. Let us know if there are any additional questions

Just in case, here are steps that may help with this process:

Step 1. Account.microsoft.com > sign in
> security > Change your Password

Step 2. Account.microsoft.com > security
> update your security info

Please check out the following link:
Update all of your Microsoft account security information