Parental Consent for my Sons new Xbox Live account.

JamesChappell_948 · Jan 21, 2014

Hi, I'm having the same issue that seems to have been reported before, when I try to give parental consent for my sons new Xbox live account I get the message 'Locale not Supported - Sorry the parent and child regions don't match' etc I have checked the
regions of my account, my sons and the machine, all say uk. Any suggestions please

Thanks

:)

already8 · Jan 21, 2014

Minecraft - Parental Consent Asking For Purchase of Full Game

Hi,

We own Minecraft for Nintendo Switch AND Windows 10. I set up a Mojang and Microsoft account for my son. To access his Settings on his Mojang profile, it requires parental consent. I received the Parental Consent via my email. However, when I go to the
Parental Consent page, it's requiring me to purchase the game again for like $26! I thought it only required less than a $1 to confirm a child's account. Please help!

~B

DangerousBard · Jan 21, 2014

Change Parent Microsoft Account

I suggest you to check this xbox support page:

support.xbox.com/.../cant-complete-parental-consent-for-child-account

iNb4 Ownage · Jan 21, 2014

Hey there Jim!

-

You can set Family Settings by logging into your sons account, scrolling over to Settings>Family Settings>then just turn Family Settings on and make up a passcode. For the region issues, you will need to reach out to Xbox Phone Support by going to
support.xbox.com/contact-us

oldJarh3ad · Dec 27, 2014

so our son created an account/profile (?) from his 360 console; he also "redeemed" a 12-month Live Gold membership; unfortunately, he sped through the options and i didn't catch what was needed to provide parental consent; i've created a microsoft account,
but am unable to track down how/where to provide the needed parental consent for him to get online..and this after paying $60usd for the game (which he cannot play unless he's got a live membership..???..$$$); please help as this has quickly become a source
of frustration for parent and child alike, thanks in advance.

Mister Quimby · Oct 31, 2018

Hey there oldJarh3ad!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Mister Quimby

Hey there oldJarh3ad!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

oldJarh3ad

so our son created an account/profile (?) from his 360 console; he also "redeemed" a 12-month Live Gold membership; unfortunately, he sped through the options and i didn't catch what was needed to provide parental consent; i've created a microsoft account,
but am unable to track down how/where to provide the needed parental consent for him to get online..and this after paying $60usd for the game (which he cannot play unless he's got a live membership..???..$$$); please help as this has quickly become a source
of frustration for parent and child alike, thanks in advance.

iNb4 Ownage

Hey there Jim!

-

You can set Family Settings by logging into your sons account, scrolling over to Settings>Family Settings>then just turn Family Settings on and make up a passcode.

For the region issues, you will need to reach out to Xbox Phone Support by going to
support.xbox.com/contact-us

DrifterX22

Parental Consent Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Related Issues
Parental consent and Microsoft child accounts

Definition of a Microsoft child account

A child's account no longer appears in your family on Xbox One

DrifterX22

This may be of help

parental consent?

Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under a certain age, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family.

Solution

If you're of an age that requires parental consent, follow the steps on your Xbox to have your parent sign in and add you to their Microsoft family.

If you're over the age requiring parental consent, have your parent remove you from the family. They'll have to sign in to
account.microsoft.com/family, select your profile, and select
Remove.

If you're unable to clear the message, contact Xbox Support.

Parental Consent for my Sons new Xbox Live account.