Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable

Discus and support Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable in XBoX on Consoles to solve the problem; Alright, so my account is technically locked up because I can't change my parent Microsoft account. This started about a month ago, and still no... Discussion in 'XBoX on Consoles' started by Iam1ronm4n21, Oct 19, 2014.

  1. Iam1ronm4n21
    Iam1ronm4n21 Guest

    Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable


    Alright, so my account is technically locked up because I can't change my parent Microsoft account. This started about a month ago, and still no solutions. I've tried all the troubleshooting ideas from the forums, chatted with support both over the phone
    and on the web, and still no fixes. Whenever I attempt to connect to Xbox Live, it says "Your parent's Microsoft account isn't valid. Your parent needs to choose a different account to manage your Xbox profile. For more info, please visit www.xbox.com/fixid."
    So I go through the process of changing the parent account, all fine and dandy, but when it reaches the final stage where it actually changes the account, it says "Xbox Live signup is currently unavailable. Please try again later." Considering it's been a
    month of attempted fixes, I've tried again plenty later. I have seen other posters with the same issue, but they don't have solutions either. Also it recommended that I start a new forum for individual support. If you have a solution, please try to share ASAP.
    Thanks!

    :)
     
    Iam1ronm4n21, Oct 19, 2014
    #1
  2. GoldJac44
    GoldJac44 Guest
    Parent accounts- implementing new one

    I went to sign into xbox live on my 360 - pop up says my parent account is invalid- making sense as it does not exist--- anyway- I put all the info in to change the parent account and went to accepts the terms of privacy and security--- wa blam-- " xbox
    live signup server is unavailable"--- how may I troubleshot this beyond pulling out cables and rebooting my xbox?
     
    GoldJac44, Oct 19, 2014
    #2
  3. freedombro13
    freedombro13 Guest
    Xbox live parent account invalid

    Hey I've had an xbox live account for close to 5 years now as a minor. My parent account has never been invalid that entire time up until the past two or so weeks. When i go through the steps to create a new parent account or whatever its trying to get me
    to do i fill everything out and it always says "Xbox Live signup is currently unavailable. Please try again later." Now I'm sure a huge company like microsoft wouldn't leave their sign up service down for multiple weeks and I've actually made another account
    so and used a 7 day trial that came with cod Ghosts so i could actually play with my friends. So considering all this the whole "Xbox Live signup is currently unavailable." message sounds like complete crap. please fix this soon.
     
    freedombro13, Oct 19, 2014
    #3
  4. Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable

    Hey there, Iam1ronm4n21! I am incredibly sorry to see that you are unable to play Xbox Live because the system seems to think that your parent account is missing. This seems to happen when the parent account gets deleted for some reason. You are receiving
    that error because there is no parent account to change in the system.

    Unfortunately, you will need to contact us via phone or chat support again to get this resolved. Phone might be easier to convey what you're running into than chat. Please let them know that you believe your
    parental account has been deleted and that you are unable to assign a new one to your "child" account. They should be able to get you completely sorted out after that.

    Again, I am sincerely sorry to see that you cannot play any games online during this time. I do hope our phone support will be able to get you fully resolved. Please feel encouraged to keep us updated here on the forums of the status of your issue. Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable :)
     
    Misses Quinzel, Oct 20, 2014
    #4
  5. Hey there, Subzero0169! I'm very sorry to see that you are unable to create a parent account. Looks like the original poster marked my answer as the resolution here. I suggest reaching out to support via the link I provided a couple months ago to see if
    they may help you out. If you need support with any other issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.
    Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable :)
     
    Misses Quinzel, Oct 31, 2018
    #5
  6. Misses Quinzel Win User

    Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable

    Hey there, Iam1ronm4n21! I am incredibly sorry to see that you are unable to play Xbox Live because the system seems to think that your parent account is missing. This seems to happen when the parent account gets deleted for some reason. You are receiving
    that error because there is no parent account to change in the system.

    Unfortunately, you will need to contact us via phone or chat support again to get this resolved. Phone might be easier to convey what you're running into than chat. Please let them know that you believe your
    parental account has been deleted and that you are unable to assign a new one to your "child" account. They should be able to get you completely sorted out after that.

    Again, I am sincerely sorry to see that you cannot play any games online during this time. I do hope our phone support will be able to get you fully resolved. Please feel encouraged to keep us updated here on the forums of the status of your issue. :)
  7. Misses Quinzel Win User

    Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable

    Hey there, Subzero0169! I'm very sorry to see that you are unable to create a parent account. Looks like the original poster marked my answer as the resolution here. I suggest reaching out to support via the link I provided a couple months ago to see if
    they may help you out. If you need support with any other issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.
    :)
  8. A Hobos Stick Win User

    Parent Microsoft Account Invalid & Live signup is currently unavailable?

    Has anyone had this issue resolved? And if so, how did how did you fix it? I have the save issue where after I try to accept the T&C's it says that signup is unavailable. Contacted support many times with little to no help at all, most of them didn't even
    understand the problem to begin with.
  9. maxen Win User

    Parent Microsoft Account Invalid & Live signup is currently unavailable?

    Hi all,

    In the absence of a proper long-term official fix for this (at least that we could find for you), some of the Ambassadors have found a short-term workaround. It's not an ideal situation, but it should get you all up and gaming while the larger issue is resolved
    properly.

    It is as follows:

    1. At the error message, short press the Xbox button which will return you to the dashboard.
    2. Start a game as usual.
    3. When the game prompts you to connect to Live, enter your details but do not select "Remember password".
    4. Short press the Xbox button when the error appears to return to the game.
    Let us know if that works for you too (it has for others), and if not, what you are seeing happening.
  10. iMASTERCHIEFii7 Win User

    Parent Microsoft Account Invalid & Live signup is currently unavailable?

    Ok, you might need to contact the support for this in order that they can take a look on the account.

    Possible scenario would be an escaltion on this
Thema:

Parent Microsoft Account is invalid, wants me to replace it; Xbox Live signup is unavailable

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