Parent login issue on new XBox One

Alison01326 · Apr 21, 2020

My 14 year old son took delivery of a new Xbox last week and made a start on setting it up. It came with Forza (on disc) and Fortnite in digital together with an Xbox Game pass which he redeemed for his 1 month free trial.

He set everything up and went to play Fortnite and it immediately asked for his parent (me) to log in. This I did, Fortnite loaded and immediately shut down again. This is happening time and time again.

I have had Microsoft Family set up for several years, and as far as I can see it works (for example if he needs more time, or if he has purchased something - I get an e-mail). We have both had Microsoft accounts for years too (he for about five, me for
nearer 15).

What are we doing wrong? It's driving both of us mad, and we are wasting a lot of time trying to sort it out.

How do we proceed from here?

I imagine if he "wipes" his Xbox to start again, he will lose the benefit of the Xbox Gold Gift Card which he has redeemed. We have also set up recurring payments on my account.

:)

MorseyBaby

Before 'wiping' anything (although as those things are redeemed against accounts I think you have nothing to worry about there): try a hard reset (console equivalent of clewring a browser cache): hold the power button down for 10 seconds then try again after
the console restarts.

Let us know how you get on with that.

wolfheart517

memberships and balances stay in the account not in the console so there is no problem of a console reset, xbox is failing lately, check the status of xbox before anything else

ngocphi

You have him login at accounts.live.com remove you from his parental account

then login on your child account then it will ask for a new parental email

ngocphi

to change the parental account that ISNT an xbox issue

you MUST login into the parental email and remove the said child account from the parental account

then you login into the child account and then you must add the new parental account

if you cannot log into the parental account you must contact the windows live team at answers.microsoft.com

actually battlefield 3 origin accounts which is what you need for battlefield must be 18

NZ is very very strict on the ESRB and PEGI rating and like the US it is ENFORCED by laws of your country

enigmagainst

Incognito mode doesn't solve this. The issue seems to be that the process for connecting epic account to xbox requires logging into a microsoft account, BUT there is no microsoft login for a child account on xbox.

If the login flow added a step that allowed a parent to choose which one of their family xbox usernames to connect to epic, this would solve the issue.

Parent login issue on new XBox One