Parent/Child Profiles

please help me before I put my head in a gas oven !

I have a x box with x box live account - I believe the parent account is associated to my old work email which I have no access to

My child profile is associated to my current personal email account

I can’t do anything like download new games

How do I switch my parent account ?

I also have a £15 windows credit which again I don’t seem to be able to do anything with probably because of the above.

On the x box itself my parent profile is locked with a 4 digit code which of course no one knows so literally got 3 kids pecking my head to sort it

Please help so I can sit in the back garden in the sun and drink wine in peace

:)

 

Error Code 801540FE

I had this issue when I accidentally deleted the parent account (though I restored it later).

My solution (Xbox 360):

1. Re-link the child account to a parent account on Microsoft family (parent account's age must be over 18), if not yet linked. Ensure that when the child account is added to the Microsoft's family system, the child account is added as a child.

2. Ensure that the child account s age is under 18

3. Ensure that the child account does not possess any payment options (credit card, debit cards etc.). If so, remove all payment options.

4. Set up the parent account's Microsoft Account options to ensure that it is a valid account. If possible, also try to add a payment option for the parent account.

5. On your Xbox, delete any profiles associated with your parent and child account (Main menu > Settings > System > Storage > Hard Drive > Profiles > (Select profile) > Delete)

6. Sign in to the parent account on your Xbox, followed by the child account.

I believe this issue has nothing to do with an invalid parent account, in fact I think it s caused by an invalid CHILD account, just that the Xbox error handler doesn't have an error for invalid child account. I tried to tackle this problem before by using
another Microsoft parent account, but that didn't work, so I changed the CHILD account s settings and viola!

Not quite sure if the steps above can be replicated on an Xbox One, but the fundamental concept should remain the same (modify child account).

 

parent acct not connected to child anymore

If there is no parent account attached to the child account, then it will prompt the child to link a new parent account before it will allow to sign into Live... if it doesn't and there is no parental account, then the child account sounds like it's actually
an adult account... either way, in this case the first thing I'd try is to delete the profile or profiles and then, using the WLID and password, redownload the profile...