Parent / Child account issue

Discus and support Parent / Child account issue in XBoX on Consoles to solve the problem; My son's Xbox screen time is way beyond out of control, so I attempted to put Parental Controls in to effect. Looked straight forward, so I turned it... Discussion in 'XBoX on Consoles' started by CassTyson, Jul 7, 2020.

  1. CassTyson
    CassTyson Guest

    Parent / Child account issue


    My son's Xbox screen time is way beyond out of control, so I attempted to put Parental Controls in to effect. Looked straight forward, so I turned it on for him (I see both my kids in my account as children) and restricted him to 6 hours a day.

    It didn't take.

    My troubleshooting efforts have revealed to me that parental controls only work if the child is logged into their MS account on the Xbox, which is associated with a parent's account.

    Thing is, he's been playing under my account directly, for about 4 years now. All his games and achievements etc are tied to his gamertag on my account.

    I *need* to limit his screen time! What can I do without losing all his stuff?

    :)
     
    CassTyson, Jul 7, 2020
    #1
    1 person likes this.
  2. DmitryGoryayinov Win User

    Xbox LIVE won't accept my credentials, Xbox tech support cannot help

    I checked the issue with Microsoft Account tech support, and they sent me back here.

    On their end everything work as expected: my parent account and child account are properly connected, I see the child account under the parent account, can set the permissions for the child account.

    But apparently the parent-child accounts relations are not propagated correctly to the Xbox LIVE system.
  3. Hedrick III Pulpul Win User

    Xbox shuts itself off when I try to sign into my profile online.

    One major reason why the console shuts off when signing in the child account or playing online would be the child account does not have any parental account. Being said, you need to associate the child account to a parental account. This will surely fix
    the issue.
  4. M3tal Daz3 Win User

    Microsoft Store/Game Pass Ultimate and Family

    The issue here seem to be regarding the use of the child's account in relation to the parent account. Do you both have MS accounts? Are they related as child and parent account? Did you purchased the game on the MS store?
  5. ngocphi Win User

    My kids are able to buy games on xbox through my account without my permission

    you are responcible for any actions on your account by your child

    most parents will have a child account for their child specially if they have issues with money management
  6. LECAGOL Win User

    Error Code 801540FE

    I had this issue when I accidentally deleted the parent account (though I restored it later).

    My solution (Xbox 360):

    1. Re-link the child account to a parent account on Microsoft family (parent account's age must be over 18), if not yet linked. Ensure that when the child account is added to the Microsoft's family system, the child account is added as a child.

    2. Ensure that the child account s age is under 18

    3. Ensure that the child account does not possess any payment options (credit card, debit cards etc.). If so, remove all payment options.

    4. Set up the parent account's Microsoft Account options to ensure that it is a valid account. If possible, also try to add a payment option for the parent account.

    5. On your Xbox, delete any profiles associated with your parent and child account (Main menu > Settings > System > Storage > Hard Drive > Profiles > (Select profile) > Delete)

    6. Sign in to the parent account on your Xbox, followed by the child account.

    I believe this issue has nothing to do with an invalid parent account, in fact I think it s caused by an invalid CHILD account, just that the Xbox error handler doesn't have an error for invalid child account. I tried to tackle this problem before by using
    another Microsoft parent account, but that didn't work, so I changed the CHILD account s settings and viola!

    Not quite sure if the steps above can be replicated on an Xbox One, but the fundamental concept should remain the same (modify child account).
Thema:

Parent / Child account issue

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