Parent account needs to be replaced?? It says got to Xbox.com/fixid or something help!!!!

Hey there, Trav!

I'm sorry to see any Family account issues, however this will need to be handled by our phone or chat support teams via the
Contact Us page. Please keep me updated on the situation! We can look into further options for assistance if they are unable to get this sorted with you.

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Hello Sky K1d, I'm afraid you definitely need access to that Parental account in order to make changes to the parental settings on an account. You can get help for finding the account info at
Http://Xbox.com/Forgot

I got this to work with a couple of .org email accounts and a UK region.

I used the chat support on xbox.com - worked OK.

- create parent account on live.com

- note parent region - shown via login.live.com (and not via other login methods) and you can edit if wrong

- create parent account on xbox.com

- create child account on live.com

- note child region (and fix if nec) as above

- create child account on xbox.com

- associate with parent - will require logging in as parent account

- get prompted for credit card to prove parent age

- bob's your uncle...

I'm having the same problem, I'm told to visit https://www.xbox.com/fixid, which does not help.

My problem is that the Xbox 360 seems to think I'm in the "United States", and hence asks for a credit card number in order to verify my (parent) age. Actually I'm in the UK, so I need to verify by another method. Actually I should not need to at all as
Live Family settings are set up and working fine.. https://www.xbox.com/fixid tells me to change the settings in my Xbox profile and that of my children so it says we're in the UK. Problem is, all profiles already say
we're in the UK, so that can't be corrected. The upshot of this is, I can't verify my age to the Xbox 360, even though everything works fine on the Xbox One X, all parental and family settings work as they should.

Another possibly related issue is not being able to update my gamer picture. Once edited and you click "save", it fails to update.

I did contact Microsoft support with this issue, and they appeared to find a problem that needed fixing. They promised to email me back in 24-48 hours. Never heard anything. Support did seem to think the two issues were related to the same fault with my
account.

Any one know of a fix?

Thanks.

Sounds like you got dud codes. Try
https://xbox.com/code to see if you're eligible for a replacement. If it doesn't work then you'll need to contact the sellers for a replacement