Parent account is not valid

Hey there Puzzigully.

Really sorry to hear the frustrations, at this point it seems that both us and Global Support have exhausted our troubleshooting with this. Let's get you in contact with the
Minecraft Support team, as this appears to be an issue with the game itself. Please keep us in the loop with what they say. Thanks a ton for your patience and understanding. Really want to see
this resolved for you and I understand how frustrating it is.

When I use a workaround that used to work... That is invite him even though there's no 1 in the friends tab, he gets this message



I have checked and rechecked all his and my settings, they all say he should be able to do this.

Please help!!

Hey there .

Sorry to hear you're still having troubles. So that we can best help out, can you provide screenshots what you're seeing on both your Xbox 360 and iPads? Thanks!

I am also experiencing the same issue with my sons account.

When we sign in with his account on the Xbox 360 it displays the message "Your parents Microsoft account isn't valid". Meanwhile everything works fine on the Xbox One.

I've also contacted support and they couldn't see anything wrong with both accounts.

This seems to be an issue with the Xbox 360 and the way it checks the accounts and not really an issue with the accounts themselves.

here are screen shots



If you look at the "Friends" tab, there is no numeral "1" like the next pic.

We only see the "1" when we are on the same wifi network, but we used to be able to see it when we were on different wifi networks, but both logged into xboxlive



When I try a workaround that used to work and invite him, he gets this message



I have gone though all the settings and he should be able to!!!

Why is this happening?

Appreciate any help

Hey there Puzzigully.

Sorry to hear you're still having troubles. So that we can best help out, can you provide screenshots what you're seeing on both your Xbox 360 and iPads? Thanks!

I am also experiencing the same issue with my sons account.

When we sign in with his account on the Xbox 360 it displays the message "Your parents Microsoft account isn't valid". Meanwhile everything works fine on the Xbox One.

I've also contacted support and they couldn't see anything wrong with both accounts.

This seems to be an issue with the Xbox 360 and the way it checks the accounts and not really an issue with the accounts themselves.

Hey there .

Unfortunately the current best option would to use entirely new accounts. Our teams are working to clear this up ASAP, but we'll be sure to reach out when we have more details.

hi,

Thanks for the reply, but that solution is quite ridiculous.

Who is to say the same won't happen to the new ones?

I've been contacted by the global team who finally admit it is a problem that they know about, but have no clue how to fix

Apparently it started in Japan with users, now slowly spreading across the globe....

In the futile attempts to "fix" this I've lost more even functionality

Hopefully they can fix this soon, as it's now been far too long 4 weeks ago!

The much advertised "keeping kids safe online" is partially true if they can't play online in the first place!!!!

I regret now setting up his account as a child.

But apparently you can't change it now.

A new account needs a new email address etc.

Still very frustrated...