'Parent' account banned so now unable to purchase games using pre paid gift vouchers

Hi, i have recently upgraded from xbox 360 to xbox one which has changed my privacy settings on my account which has family settings on it. I purchased £40 worth of prepaid gift codes and redeemed them on to my account. Upon trying to purchase fifa 15, i
was greeted with the message which said i could only download free items from the xbox store. The problem is that the account which poses as my parent on the xbox was banned from xbox live a few years ago so i can't use it to update the family settings. This
means i have £40 on my account which i can't spend. Is there any way of changing the account which poses as my parent so that this issue can be resolved. Any response would be greatly appreciated!

:)

 

How many people have their Xbox One paid off?

All paid off at Amazon, bought gift vouchers and applied them to the order.

 

URGENT help required for banned parental account

About 4 years ago my son modified his avatar by turning it green on Xbox 360, resulting in his account being banned permanently. This banned account was the parent account. We called Microsoft at the time but they were unable to do anything with the banned
account and so we created a new account for my son and, lesson learnt, he has happily been using this account for the past 4 years or so on the 360.

He has now purchased an Xbox One and has transferred his account to this. However, he is unable to purchase anything. A message tells him that he does not have permission to make purchases and to change the settings to allow this. However, he is unable to
change the settings as a message tells him that this needs to be done with the parent account.

We have called Support and they have established that my son's account is a child account and is linked to the banned parent account from a few years ago and because this parent account is banned, we are unable to change any of its settings, such as to
allow my son to make purchases with his child account. He did not have this problem whilst using the 360 and was able to make purchases without a problem.

Support have advised that only the Enforcement Team at Microsoft can sort this out and the only way to contact them is via this forum. Therefore please can the Enforcement Team unlink the banned Parent account from my son's account as soon as possible so
that he can make purchases.

 

Same Issue, I submited feedback and everything but no help.

 

Hey there DFL INSANITY!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!