Pantalla negra[Black screen]

Veo que no soy el único afectado, mi consola hace aproximadamente 1 hora que se ha puesto la pantalla negra, se conecta sale la pantalla verde y después la dichosa pantalla negra, señores de Microsoft soluciones el problema!!!!!!

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[Mod Translation - I see that I am not the only affected, my console about 1 hour ago that has put the black screen, connects the green screen and then the Happy black screen, gentlemen of Microsoft solutions The problem!!!!!! ]

Tengo el mismo problema de la pantalla, que piedo hacer

Translate-I have the same problem of the screen, I can do

Hello lilianabobadilla1,

Thank you for your post. I understand you are experiencing an issue with your Xbox One producing a black screen. To troubleshoot this, please visit this page:

Troubleshoot Blank TV/Monitor - Xbox One.

I hope this helps.

esperar a que de respuesta xbox ........ es lo unico que podemos hacer amigo

Translate-Wait for Xbox Response........ is the only thing we can do friend

Hey ladies and gents.

We had a service alert earlier causing this type of errors, it has been fixed but if the issue persists we suggest
clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these
steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!