Panne xbox one x sous garantie [Xbox one x under warranty failure]

ALAINLaouadi · May 17, 2020

Bonjour,

Gros soucis de prise HDMI d'origine en jouant vendredi, écran noir sur ma tv Samsung 4K.

J'ai bien entendu essayé avec d'autres prises HDMI, et toujours le même soucis.

Ma xbox one x est toujours sous garantie et je voudrai savoir la procédure suivre pour une réparation.

Cordialement.

[Translation-Hello

Big worries about taking original HDMI while playing Friday, black screen on my Samsung 4K TV.

I've of course tried with other HDMI sockets, and still the same worries.

My xbox one x is still under warranty and I would like to know the procedure to follow for a repair.

Kind regards.]

:)

XBF Steven R

Hey there ALAINLaouadi,

Thanks for reaching out to the forums for advice on how to deal with this issue. I can totally understand how this could eager one might be to get their console taken care of. If you want to try further troubleshooting for this issue, I recommend following
the steps here on Troubleshooting a blank TV screen or monitor while your Xbox One is on. If you would like to get your in warranty device serviced, check out and follow the steps here on

Getting your Xbox device serviced

.

Hope this information was helpful.

Thanks for reading!

MrsNesbitt1

I have all the same systems and all have failed minus the OG Xbox and Series X but that's still under warranty so I'd give it a few months before it joins them. 360 had red ring, xbox one disc drive failure, one x power supply failure, and now my Series S. I'm not paying $200 for out of warranty repair as Microsoft products have grown kind of stale. Time to try something different but thanks for your help.

quarky42(2)

I hate how you key in on one thing and completely ignore the other important thing:

This Xbox One X was failing while it was under warranty. The kind of failure (degrading hdd) was covered up by the steps support had me do. I specifically requested my Xbox One X be repaired under warranty but they refused to do that. They only gave me
the option to lose everything in my hdd and do a factory reset. That covered over the problem just long enough for my warranty to expire. Really shady support practices there.

I wanted to know if they would process an exception for this and fix my factory hdd under warranty because they made my warranty clock run out.

XBF Chris J

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!

Just a Volunteer

What started as a subtle noise on my first 6 month old Series X turned into a complete failure of the disc drive and the console was replaced under warranty.

Don't leave it to late to get it repaired or replaced under warranty.

Panne xbox one x sous garantie [Xbox one x under warranty failure]