Pairing a new controller

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

How do I pair a new controller from the login menu

Information source (credits):
https://support.xbox.com//help/hardware-network/controller/connect-a-wireless-controller">https://support.xbox.com//help/hardware-network/controller/connect-a-wireless-controller

I hope I can help you solve it.

Best regards,
Marvina.Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

How do I pair a new controller from the login menu

Information source (credits):
https://support.xbox.com//help/hardware-network/controller/connect-a-wireless-controller

I hope I can help you solve it.

Best regards,
Marvina.

Pull out the batteries in the controller that works, and try pairing the new one before pairing the original. If that doesn't work, it's likely you have a faulty controller.

So, did a few more test and found an interesting pattern:

On a new user on windows:

1 - Pair the controller fresh. Works fine. I can also switch to my user and its working.

2 - Restart the windows with the controller paired. Stops working. Controller shows as paired but its never recognized as explained in last reply.

3 - After step two if i remove the pairing and add again while in the same session of windows it works. It also works if i paired the controller originally in the user 2, got back to my user and restarted the pc.

4 - If i remove the pairing and then restart the pc without any pairing then its stops completly, it is never found again for a new pairing. this is true even in the new user. If i create a third user on windows then this user works until i do the same step.

So that explains why i was able to pair first time in my pc but never again. For some reason if i restart the windows without it paired then i can never find it again on that user, and only creating a whole new user things work

I bought a brand new controller and it paired fine but the Xbox one is still not responding to the right analog stick of the new controller.

Joe, I have solved this issue. Go here: https://apps.microsoft.com/store/detail/xbox-accessories/9NBLGGH30XJ3 and download XBOX accessories app. Then with a USB type C, which is what I use for my Samsung phone, connect your controller to your PC/laptop and open the app. The app will notify you that you need to update your controller. After the update I deleted all pairings between the controller and TV and started a new pair. At first the TV would recognize the controllers and give the message "need pairing" but the TV wouldn’t pair the controller. I did a hard reboot on the controller and a reboot of the TV and paired again and voil there was the controller paired to XBOX. I hope this works for you