paiement de l'abonnement [Translate] payment of the subscription

Hello,

Hier nous avons fait le nécessaire pour l'abonnement soit payé directement par prélèvement sur notre compte. Il semble que cette opération n'ait pas été prise en compte par vos services ; nous avons reçu aujourd'hui encore une réclamation émise par "billing".

Que faire ?

Merci de bien vouloir nous le dire.

Salutations

[Translate by Mod]

Hello

Yesterday we made the necessary for the subscription to be paid directly by direct debit on our account. It seems that this operation has not been taken into account by your services; We still received a claim issued by "billing".

What should I do?

Thank you kindly for telling us.

Greetings

Hello
PhilippeSimon!

Thanks for reaching out to Xbox forums support.

Can you please provide more information and details for the reason that you're reaching out to us for assistance?

What does "CB" stand for? And what do you mean by, "I can not grasp the new number". Please feel free to elaborate.

We look forward to hearing back from you!

Felix

Xbox forums support

Hello
PhilippeSimon!

Thanks for responding with the clarification. That helped a lot!

I would first suggest checking your purchase history by clicking on this link to confirm that the payment went through or not:

Check your Xbox purchase history

Next, I would suggest setting up a call back from Customer Support so that they can look into your account and give you a rundown of

what's going on your billing and subscription. Follow the steps below to set up a call back:

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Are you sure you paid for the subscription on the right account and not another one?

Malheureusement, il n'y a aucun moyen de contourner le paiement.

[Mod Translated - Unfortunately, there is no way to bypass the payment.]