paid twice

Discus and support paid twice in XBoX Games and Apps to solve the problem; I paid twice, in error, to have the advertisements stopped. I still have the advertisements and how do I get a refund?... Discussion in 'XBoX Games and Apps' started by BossyCoronet05, Jun 26, 2017.

  1. paid twice


    I paid twice, in error, to have the advertisements stopped. I still have the advertisements and how do I get a refund?

    :)
     
    BossyCoronet05, Jun 26, 2017
    #1
  2. sj7family
    sj7family Guest
    Gold paid twice ...

    Hello,

    I have a monthly subscription to the XBOX Live Gold tacitly renewed every month.

    On 11/08/2017, the payment was made like the other months. Yesterday, I added the "family" members to my XBOX one console (500 GB, 1st generation) and then I restarted the console (plug disconnected and reconnected).

    On account familiesj7 (gold connected account) and on the game Destiny I appeared as not having the Gold yet... But the option was active in the parameters.

    so I had to repay the same subscription yesterday.

    Have you got the same trouble? how i can cancel the payement?

    thanks!
     
    sj7family, Jun 26, 2017
    #2
  3. sj7family
    sj7family Guest
    Gold paid twice ...

    Ok i thought the same thing... i'll search for phone contact in fr (this forum is the only solution in xbox suppport online).

    Thanks!
     
    sj7family, Jun 26, 2017
    #3
  4. Smwutches
    Smwutches Guest

    paid twice

    Smwutches, Jun 26, 2017
    #4
  5. Smwutches Win User

    paid twice

    Contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. brandiesel1 Win User

    Gold paid twice ...

  7. Syriel Win User

    Destiny paid twice

    Microsoft support is allowed to refund one purchase a year as a courtesy.

    And yes, Destiny is a special case.

    If you buy the Xbox 360 version digitally, you get the 360 version AND the XBO version for $60.

    If you buy the Xbox One version digitally, you just get the XBO version for $60.

    There is -no- reason to buy the XBO digital version because of this.
  8. Smwutches Win User

    Destiny paid twice

    1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
    but keep in mind that everything in the marketplace does state that there are no refunds. So there is no guarantee they will give one.
  9. SlyElmo Win User

    Paid Twice for DLC

    Thanks for your input, I rang and my issue was resolved.
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