Paid twice Just Dance Gold and lost all of it

Discus and support Paid twice Just Dance Gold and lost all of it in XBoX Games and Apps to solve the problem; Hello, By error, in 10seconds, I paid 2 times the extension gold from the game just dance 2016. Everything was OK but then by error in uninstalled... Discussion in 'XBoX Games and Apps' started by Sam le solide, Apr 6, 2018.

  1. Paid twice Just Dance Gold and lost all of it


    Hello,

    By error, in 10seconds, I paid 2 times the extension gold from the game just dance 2016. Everything was OK but then by error in uninstalled the game and when reinstalled, it forgot that I paid the gold option of just dance.

    2 questions, how on earth is it possible to get 2x the same game simply because my internet is slow. On my Android and previous iPhone, this would never happen!

    Can someone from Microsoft get me reimbursed once the Chf 3.75 ans how can I restore the Good in the game please?

    Thanks in avance..

    Regards

    Sam

    :)
     
    Sam le solide, Apr 6, 2018
    #1
  2. howieb42
    howieb42 Guest
    Just Dance Unlimited Paid For it Twice, And cannot download 1 month subscription

    Just Dance Unlimited Paid For it Twice, And cannot download 1 month subscription, Any help on this issue would be appreciated
     
    howieb42, Apr 6, 2018
    #2
  3. PDX-Mike
    PDX-Mike Guest
    11/3/14 UPDATE JUST WIPED ALL MY DATA!!!

    Mine too! I had 38k gold yesterday and a bunch of downloaded collections. Today I only have 2400 gold and almost all of my downloaded collections are gone!

    WTF Microsoft???? I paid for the premium version and it has lost my collections twice now...
     
    PDX-Mike, Apr 6, 2018
    #3
  4. Paid twice Just Dance Gold and lost all of it

    Hi there.

    Sorry to hear about the issues with billing.

    In this case, be sure to reach out to the
    chat or phone team
    , they will be able assist you with all billing issues including refunds.

    Let us know if you run into issues reaching them!
     
    Mister Getafix, Apr 12, 2018
    #4
  5. Mister Getafix Win User

    Paid twice Just Dance Gold and lost all of it

    Hi there.

    Sorry to hear about the issues with billing.

    In this case, be sure to reach out to the
    chat or phone team
    , they will be able assist you with all billing issues including refunds.

    Let us know if you run into issues reaching them!
  6. PDX-Mike Win User

    11/3/14 UPDATE JUST WIPED ALL MY DATA!!!

    Mine too! I had 38k gold yesterday and a bunch of downloaded collections. Today I only have 2400 gold and almost all of my downloaded collections are gone!

    WTF Microsoft???? I paid for the premium version and it has lost my collections twice now...
  7. brandiesel1 Win User

    Gold paid twice ...

  8. sj7family Win User

    Gold paid twice ...

    Fir this issue I would contact support directly. Contact them in your region and I would recommend a phone call: http://support.xbox.com/en-IE/contact-us
    Ok i thought the same thing... i'll search for phone contact in fr (this forum is the only solution in xbox suppport online).

    Thanks!
  9. Mister Beep Win User

    Just Dance Unlimited Paid For it Twice, And cannot download 1 month subscription

    Hey there,

    If you accidentally purchased Just Dance Unlimited twice, you will want to reach out to our phone or chat support team through our
    Contact Us page for assistance with getting that sorted out. As far as the download issue goes, is there a specific download error you are receiving?

    Keep us posted!
Thema:

Paid twice Just Dance Gold and lost all of it

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