Paid my Xbox Live Gold but can't play online

MANELOKO98 · Jan 17, 2018

I paid my Xbox Live Gold on november 2017 and i could play online normally. Two days after, when I tried to play online on any game, i could'nt and in the screen was appearing the option to renew my xbox live while i did have one untill november 2018. I
thought it may be something like microsoft services were fallen down or something like that, but today that I wanted to play again it occurs the same.

Please help!!!!!

:)

funkypants01 · Jan 17, 2018

I can't access xbox live gold

I just purchased xbox live gold 1 month membership as my pre-paid card expired (xbox gave me one month free after fixing my console), I went to play pro evo online but it says i can't play cos i have to purchase xbox live gold and disable family settings.
Help!!!

BoxingPrism567 · Jan 17, 2018

Having gold membership issues

I paid for Live but I can't play online. My xbox.com account says I'm a gold member and it has the history of my purchase but I can't get online with my 360.Anybody else sharing this pain?

Mister Taurus · Jan 17, 2018

Hey there MANELOKO98,

Let's try refreshing your profile by removing it and adding it again, which you can find steps for on our
Adding and Removing Profile page. After you've tried these steps, let's try powering down your Xbox One console and unplug the console and router for five full minutes. If the issue persists after following
these steps, reaching out to our chat team through our
contact us page would be the next best step so they can look into this deeper with you.

Let us know how these steps work out for you.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox
Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.
Achievement issues? Check our sticky HERE for the best info.

quavo97Gang

Hey xbox live i have a problem with play online but my xbox live gold is paid for 2/18/2019 why it still telling me to pay for gold ?

inVaydor

Gold is required to play online. Xbox live multiplayer is a paid service.

Mister Taurus

Hey there MANELOKO98,

Let's try refreshing your profile by removing it and adding it again, which you can find steps for on our
Adding and Removing Profile page. After you've tried these steps, let's try powering down your Xbox One console and unplug the console and router for five full minutes. If the issue persists after following
these steps, reaching out to our chat team through our
contact us page would be the next best step so they can look into this deeper with you.

Let us know how these steps work out for you.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox
Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.
Achievement issues? Check our sticky HERE for the best info.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Soren

Most of the paid Xbox games requires yes or yes a live gold subscription in order to play online.
This happens in other systems as well (PlayStation and Nintendo Switch)
Without Live Gold online access is restricted, this can't be bypassed

**There are some free to play games that doesn't require Xbox Live

dustin reller

Thanks for your reply.

But what is the use of a xbox live gold trial if you can't play online?

On my xbox 360 i had activated several xbox live gold trials. I played online with these for sure.

Paid my Xbox Live Gold but can't play online