Paid for xbox game Pass but not showing up card was charged

Hello Funky Monkey1,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you have an issue with your Xbox Game Pass subscription. I understand that you paid for it but it is not showing up on your account and your card was charged. This can be very frustrating and I apologize for any inconvenience this may have caused you.



There are a few possible reasons why this might happen and some steps you can try to resolve it. First, please make sure that you are signed in to the same Microsoft account that you used to purchase the Xbox Game Pass. You can check your account details and subscription status on https://account.microsoft.com/services/.



Second, please try to restart your console and check if the Xbox Game Pass is activated on your account. Sometimes, it may take some time for the subscription to be processed and reflected on your account.



Third, please check your email for any confirmation or error messages from Microsoft or your payment provider. There might be some issues with your payment method or verification process that need to be resolved before the Xbox Game Pass is activated.



If none of these step's work, please contact our live support team for them to check your account further and provide you with a timely resolution.



Thank you for your patience and cooperation. We appreciate your business and hope you enjoy your Xbox Game Pass.

Hi Funky!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

Thank you for understanding.

I'm fairly certain that you have to use a credit card or a pre-paid subscription card to sign up for an Xbox Music pass.

On billing microsoft it just has the points value i paid, no plus charges..

the bank shows pending money charges, but still pending.. no changes so far..

And this card is just for Xbox? yes. I create virtual cards for each service i use .. so i control where the money goes .

If you add a pre-paid card, the subscription will simply add onto whatever amount of Xbox Live Gold you have left. You won't be charged until your Gold subscription is fully up (aka after your pre-paid card is up).

Hope this helps clear up the concern!