paid for premium version of jigsaw and now it is asking me to pay again

Hello Briefing,

Thanks for coming to the forums. We recommend first to make sure the payment went through in the

order history. Sorry for the issue you are experiencing. We recommend to post on the
Microsoft casual games community. They deal specifically with the casual games, and are very helpful.





Thanks,

Brad

If your still having this problem your best bet is https://support.xbox.com and then click the billing section

You might try resetting the app. In Search type Apps and Features, then click on the game icon, then click advanced options, in this menu you can repair and reset the app.

Hello Briefing,

Thanks for coming to the forums. We recommend first to make sure the payment went through in the

order history. Sorry for the issue you are experiencing. We recommend to post on the
Microsoft casual games community. They deal specifically with the casual games, and are very helpful.





Thanks,

Brad

I have the same Issue except it tells me it already has been paid but I still am seeing adds

I'm having the same issue which started December 24th. Contacted support using the Virtual Support and received no help at all... just run-around. Thought I'd try here.

Update: I received partial Premium service for a couple of days.... no ads, but also all my downloaded puzzle sets were gone. Also, the repeating music in the background was not desired and could not figure out a way to disable it without turning off my
computer sound. Then, on New Years Day, premium service was gone again. Maybe now that the holidays are over, things can get fixed????