Paid for No Ads But Still Getting Them

Discus and support Paid for No Ads But Still Getting Them in XBoX Games and Apps to solve the problem; In Taptiles, I purchased the upgrade and am paid up thru 1/25/18 so that I won't get ads. However, I'm still getting them. It asks me if I want to... Discussion in 'XBoX Games and Apps' started by ResultfulGolf38, Dec 26, 2017.

  1. ResultfulGolf38
    ResultfulGolf38 Guest

    Paid for No Ads But Still Getting Them


    In Taptiles, I purchased the upgrade and am paid up thru 1/25/18 so that I won't get ads. However, I'm still getting them. It asks me if I want to upgrade but won't let me since I have already purchased the upgrade.

    The same thing is happening in Jigsaw. I purchased the upgrade and am paid thru 9/28/18 but still get ads. Again, it asks me if I want to upgrade but won't let me since I have already purchased the upgrade.

    Very frustrating. I'm thinking about not playing any more.

    :)
     
    ResultfulGolf38, Dec 26, 2017
    #1
  2. kevin1ab
    kevin1ab Guest
    Paid but getting ads

    hi

    I paid for ad free last week. It was working but today its playing ads again and telling me I can purchase ad free. My credit card was charged.

    Thanks in advance.

    Kevin
     
    kevin1ab, Dec 26, 2017
    #2
  3. kevin1ab
    kevin1ab Guest
    Paid but getting ads

    looks like it updated the provision after I posted.

    Kevin
     
    kevin1ab, Dec 26, 2017
    #3
  4. harrypearce2017 Win User

    Paid for premium and still get ads

    Same problem here! How can I reach Microsoft directly?
  5. kevin1ab Win User

    Paid but getting ads

    looks like it updated the provision after I posted.

    Kevin
  6. Jerbear 8D Win User

    Disabling ads as a Gold member

    If you don't like the ads, ignore them. Ads are everywhere.......and I mean everywhere.......it's a part of life. Look at Hulu plus, or whatever, it's a paid service and it still has ads.
  7. lkimberland Win User

    Not getting Microsoft Solitaire Collection Premium

    I have the same problem. Paid to upgrade but still getting ads.
  8. rlk39 Win User

    Microsoft store solitare paid still getting ads

    I did everything I could and followed all your instructions. I even made it thru a q&a bot that specifically asked if I had paid for

    microsoft solitare but not Xbox. yet no help came, no fix. I had to repay for the Microsoft solitare inorder to get the premium banner back up and stop the ads. this is for my 82 y/o dad. Who now has over paid for his subscription by atleast 6 months. I hope you will do the right thing and comp him a free year of his microsoft solitare or atleast 6 months.

    Please fix his subscription or I will assume you cannot offer personal service for the ederly using your platform.

    Melissa Younger

    regarding

    *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    user name

    ticket # 15506, plus others and numerous tech person replies to my question.

    Sent from Yahoo Mail on Android

    Show more
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Paid for No Ads But Still Getting Them

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