Paid for live but didn't get it.

Hi there,

I have had a 2 hour correspondence with Xbox and Microsoft reps on the phone. I have explained that there was a promotion going on and I used 5600 points from my Xbox Live Rewards account for my subscription. I lost my points and didn't get Xbox live either.
Please help!

:)

 

Paid for game but didn't receive it

Paid for Mount and Blade Warband which is currently on sale, yet game didn't download, money has been taken from bank, currently pending but game purchase not showing in order history and can't download game until I purchase it again. Very annoyed due to
this being the first time it's happened, contacted support but on my phone browser so idk if I have been contacted back through chat. Anyone here that can help or had a similar issue

 

Paid for game but didn't receive it

Very sorry to hear about the issue. We recommend that you continue to reach out to our chat support team, as we are unable to assist with purchase related issues.



To reach our chat team, go ahead visit our
Contact Us page. Hope this gets sorted soon!

 

For help with the Microsoft Rewards program, you would need to contact their customer
support.