Paid for Game Pass but It's Not Available

brennanxbox · Jun 3, 2020

I'm having issues loading up any game that I've previously downloaded from the Game Pass. I've checked my current subscriptions and my Game Pass subscription is up to date and paid for. Every time I click on one of the games it tells me that I need to "Renew
Xbox Game Pass: If your subscription is current, try quitting and relaunching the game. If you tried to launch this from a disc, check the disc" with the error code of 0x803f800e.

When I click on the Game Pass itself it tells me to "Join Now" and when I click that button to possibly start another subscription and click subscribe another error message pops up saying "Try that again. Something happened on our end. Waiting a bit might
help." even though I've tried it multiple times over the past several hours. I've also completely restarted and shut my Xbox down multiple times and removed my account from this Xbox and added it back, taking the advice of other Xbox Gamers through the Xbox
site.

I tried signing in on a completed different, two day old Xbox that my girlfriend uses (her Game Pass works) but the Game Pass on my profile gave me the same error messages.

I'm a tad bit frustrated that I pay a monthly subscription for all of these games that I'm not allowed to access due to "something happening" on the end of Xbox and Microsoft.

Has this happened to anybody else and if so do you have any tips to try and fix this? Thank you.

:)

DanMen334

if the game came out of the gamepass catalog won't let you play it as you must buy it, the availability of the games is for a certain time, if that is not the case try to restart session it may be a network error

I'll leave you a link with forum comments maybe you'll find a solution

https://support.xbox.com/search?phrase= 0x803f800e

StasyanDominnoy

"It didn't work; the link says, 'Unfortunately, this offer is currently only available to members with paid subscriptions to PC Game Pass and Xbox Game Pass Ultimate. If you purchased Game Pass within the last 7 days, please try again later.' However, Game Pass was purchased on September 17th."

Francia J.

Alright, and may I ask what is the exact issue that you're experiencing with your Xbox Game Pass Ultimate? Are you trying to invite your friends to a free trial PC Game Pass? If yes it is not available for you since you were able to get the Xbox Game Pass Ultimate for free. If you will check the article it is stated "Sorry, this offer is only available to paid PC Game Pass and Xbox Game Pass Ultimate members.".

XBF Crystal P

Hi there Shadow,

Thanks for reaching out. I'm sorry to hear about the issue with Game Pass Subscription month availability.

Unfortunately, on the Microsoft Store only the
Xbox Game Pass is available in 1 month increments.

I did find some information: the extended 3 month subscriptions for example are only available through bundles and 3rd party stores in the form of a hard copy pre-paid card depending on availability.

Hope this helps.

Ata MertGenç

Well yes it is ultimate but it says normal game pass on the xbox app.

My Region is Turkey. And the subscription is being paid with Turkish Currency. Just the language is English UK*. IF it is not available I would like to pay for game pass for PC only then. Since I mainly purchased Ultimate for Xcloud.

Paid for Game Pass but It's Not Available