Paid for but have not received after I have all my info

I paid for my Xbox one x 2k19 bundle on December 5th 2018 it went through in my bank statement but I never received a confirmation number from Microsoft and they said I did it on the Dec 17th but it did not go through but 523.95 was missing off of my card
and that's the only thing that would be that much on that day I have them everything they needed my bank statement my name number Microsoft info and they have done nothing and I haven't even received my Xbox bundle. That I proved I paid for on December 5th
2018

:)