Paid for an item but didn't get it.

Hello Oskayra,

Thank you for your answer. I have never encountered a problem like this before, so i didn't know if i get the money back easily, or if i needed to call the support. Luckily the problem was in fact an error while purchasing an i got the money back. Still i'm verry thankful for your effort.

Sincerely,

Mark.

For help with the Microsoft Rewards program, you would need to contact their customer
support.

Hello Mark M, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he suggests the following steps to solve the problem:

Check if your first game purchase appears by chance using your account order history:

https://account.microsoft.com/billing/orders/

If nothing appears then an error occurred when making the purchase as you mentioned above. In this case, when a purchase has an error and they charge you for the game but do not give it to you, an automatic refund of said money is made. The time it takes for refunds to be reflected is generally between 3 to 5 business days (remember that Saturdays, Sundays and holidays are non-business days). This time may vary depending on each bank, as some take longer to process refund money than others, and there are also some that process refunds faster.

Information Source (Credits): https://answers.microsoft.com/thread/894fec28-7a26-4b83-b57c-988ac4b6048e

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Sorry to hear it. If you didn't get the item you paid for then you'll need to call phone support. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Hey there Highlord Wolnir,

If you're seeing the purchase when through properly, you'll want to contact Psyonix Support for some more help. They assist with all in game issues. https://support.rocketleague.com/

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