paid for a full year of xbox live gold and im not getting it

worst support ive ever heard of, i had changed the card on that account over 2 months before they even attempted to charge it and they charged it to an old payment option. account was suspended 3-4 days and i paid for 365 it is only fair i receive
all of the days that is all i asked. Never been treated that way in all of my life, i realize it was a trivial amount of days but i want what i paid for! so ill leave this transcript for you guys.....



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You are now chatting with 'Jeff P'

Jeff P: Hello! Thank you for contacting Xbox Customer Support. My name is Jeff, please give me a moment while I review your concern.

Jeff P: I see here that you are having an issue with your xbox live gold membership. No worries. Now you have me on the line, I'll do my best to assist you regarding this matter.

Jeff P: Before we proceed, can I have your gamertag and Xbox Live email to be sure that I am working on the right account?

matthew: is my gamertag.
[Mod Removed] is the email

Jeff P: Thank you for that information. Please give me a moment while I pull up your account.

matthew: thanks

Jeff P: Thank you for patiently waiting.

Jeff P: Upon checking on your account, I see here that the 12 month gold membership on your account is temporarily suspended because the card attached to the gold membership is already declining and will not take any charge for the membership.

matthew: i was charged for it in march and my card is up to date

Jeff P: Yes, I can see here that the gold has renewed on 3/15/2015. I do see different payment instruments here. Just to confirm, may I know the last 4 digits of the card that you have updated? Just the last 4 digits please.

matthew: [Mod Removed]. it is the card on the account i purchased a xbox movie last week with it

Jeff P: Thank you for that information.

Jeff P: I have checked on your account and see that the old card is still attached to your gold membership that is why it is currently suspended. Now worries, now that you have provided me the information about the right card that should
be used, let me switch it now here on my end, okay?

matthew: hold on one second

Jeff P: What is it?

matthew: im checking my bank account because i saw the transaction on my accoiunt

Jeff P: You can also check the transactions by signing in your account in commerce.microsoft.com

matthew: i checked transactions literally last night and it said i had purchased it and it would be available until march 2016. then i check it right after you told me to and now it doesnt say that anymore

matthew: looks as though you are correct now. i tried to purchase again lastnight and it told me i already had it also

Jeff P: Yes, the old card is still intact with your gold membership and no payments went through to your new card.

Jeff P: What I can do here is to switch the gold membership into your new card, and I will also remove the old card from your account, sounds good?

matthew: sounds good

Jeff P: Great. Please give me a moment while I process it.

Jeff P: Thank you for patiently waiting.

Jeff P: I have successfully switched the gold membership into your new card and see that the gold membership is now active again.

Jeff P: I removed the old card attached to your account as well.

Jeff P: You can not try and see if you will be able to play online again, Matthew.

matthew: what is the reason that i was able to play for the 2 months after march. and will my account start from today or march? if march then i feel i should be compensated for the week it was suspended and i will not get
that time back

Jeff P: Yes, you will be able to play online even if the card has been declined for the first time. This will give you an extended time to update the payment instrument into your account. Which means that you will be able to play for free
even if your card has been decline for the first time. If the extended time has ended and the payment instrument has not been updated yet, then the gold membership will be temporarily suspended.

matthew: so going back to my original question, does my membership start today or when it tried to renew in march

Jeff P: It started on March when it has been renewed.

matthew: so then who is going to pay me back for the week it was suspended? no one once told me it didnt go through and i updated my payment information over a month ago

Jeff P: You did received emails that you need to update your payment instrument, right?

matthew: no i didnt receive any emails? i have logged on to my account numerous times on my computer and xbox and never once saw a message either

matthew: i also updated my payment information over a month ago. how else do you think that 0525 card got there?

matthew: also it isnt "playing for free" if you start my year membership in march, i payed for that time

Jeff P: I do understand you here Matthew. But the payment did not went through because the card is still attached to your gold membership and it can be switched to your new card in commerce.microsoft.com to
make sure that the card is updated as well.

Jeff P: When you first encountered that your xbox live gold membership is not working properly may I know if you checked your account or contact us about this matter?

matthew: yes i went out of town this weekend and contacted you when i got back (today) i changed my card over a month ago and made 0525 the primary account on my xbox live through my xbox. if this does not update your system
that is not my fault

matthew: so i guess thats 4 days without it. so i payed for a year and recieved only 360 days

Jeff P: Since you where out of town, that means that you have not played online, right?

matthew: doesnt matter i payed for the days even if my xbox isnt on

matthew: is that right?

matthew: also i have a confirmation email that my xbox live was successfully renewed on march 14 if you would like it forwarded

matthew: it says nothing about a decline'

Jeff P: Yes, you are correct that it was successfully renewed but there are no payments that went through.

matthew: so where is the email for that?

matthew: or the error message that tells me that

matthew: answer> nowhere

matthew: it simply says "would you like to upgrade to gold?"

Jeff P: I am checking on your account recent transactions. Please wait a moment.

Jeff P: Thank you for patiently waiting.

matthew: i actually updated my account information twice since that card was on my account by the way

Jeff P: I checked on your transactions and it showed that an email has been sent to you when the system detected the old card has been declined. Have you checked your Spam folder as well?

Jeff P: Thank you for that additional information.

matthew: all my emails get sent to [Mod Removed] because i updated the email that i want notifications at. it is not my fault if your system decided to send it to my old
address. they have been being sent to the m.kyle email since march 5th

Jeff P: Decline confirmation has been sent many times on your email in different days to make sure that you are well notified about the payment instrument.

matthew: horse crap

matthew: i dont have it once on my email that i get billing information at

matthew: nowhere

matthew: i have the transactions i make but not the decline info

matthew: the bottom line is i paid for 365 days and i am now not going to receive it

Jeff P: Yes, I see here that that email address is your microsoft account attached to your xbox live account.

Jeff P: I do understand you here, Matthew. Yes, you paid for the 365 days but you where not online to check if there will be any issues.

matthew: even if it was my fault, you dont have the right to take away 4 days from myt account so i dont understand the issue

matthew: i was online i noticied it friday

matthew: and it wasnt working today

matthew: or yesterday

Jeff P: Alright. So when you noticed it on Friday, may I know what steps have you done fix the issue before contacting us?

Jeff P: We are open 24 hours if there will be any issues on your xbox live account and we will immediately fix the billing issue.

matthew: i followed all troubleshooting, i checked that my account information was correct and on my xbox it showed 0525 as the card. i restarted my router because that is always the first thing yall say, i unplugged my
xbox for more than 30 seconds, i delted my gamertag from my xbox and then put it back on, i checked online on my microsoft account and it said that nothing was wrong, i went out of town, got back last nigfht went to work today and contacted you now

matthew: so we have 2 options, i recieve a code for a trial xbox, or you move the date that my membership starts up four days

matthew: xbox live*

Jeff P: Yes, that is the normal procedure when there is something wrong with an account. However, the card needs to be switched to the gold membership because the old card is still attached to gold membership which means that it will still
try to charge the old account which is already declining. If that happens, then you need to contact us for this matter.

matthew: no one told me that happen. NO ONE and even if it did WHO CARES i just paid you for a whole year. and now my account wont be active for a whole year it will be 4 days less

Jeff P: I do understand that Matthew. However, the 4 days that you are mentioning have not been used. Now, if you where able to check if the issue is still occurring before going out of town, then we would be able to process switching the
card to your gold membership.

matthew: it occured friday and when i got back on monday

matthew: in fact you can see how long it was suspended

matthew: why dont you check that for me

Jeff P: I am checking on it now.

matthew: it will most likely be even more days if i had to guess

Jeff P: The suspension started 5/16/2015 12:16 AM GMT time.

matthew: so 3 days

matthew: and you have proof of that

matthew: so how do you suggest i get those days back? i dont have a time machine

Jeff P: Yes, I am checking that now here on my end.

Jeff P: But you where out of town within those days meaning that you were not able to go online and check if the issue still persists.

matthew: but you can clearly see and provide info at my request that the problem did still persist

matthew: it did not get fixed until when i contacted you. so i will ask again, who is going to give me those days back

Jeff P: Yes, if you have done the necessary steps just like you mentioned, then we can fix the matter by contacting us through chat or phone support.

Jeff P: The gold membership can not be adjusted anymore.

matthew: i just did, now it is fixed and i payed you for you year and i understand i needed to do that, now i deserve my year in return

matthew: yall give out week and month trials like candy so i know its possible

Jeff P: Yes,but you where not using the service without those days when the gold membership has been suspended.

Jeff P: I know that if you where able to check if the issue still persists, you will contact us about this matter just like what you just did today.

matthew: it doesnt matter if i was or not, with that logic you are saying that since i paid for 365 days i must be on playing all 365 days

matthew: no i pay for 365 and i probably wont play atleast 20 of them, but i am still entitled to them

matthew: you are taking away my entitlement to all 365

Jeff P: No I am not. But if the issue was addressed to us immediately, then you won't be missing that 3 days and we will be able to fix it immediately.

matthew: but it wasnt addressed immediately and i paid you NOW for 365

matthew: there is no rule anywhere that you are allowed to take 4 days from my membership

matthew: ANYWHERE

Jeff P: Again, we can not issue any 1 month free codes. They are given case to case basis.

matthew: and the first manager i contact about this will say im sorry here is a week trial

matthew: you are in no way in the right

matthew: you literally took 4 days from me and are trying to justify it

Jeff P: I already requested that earlier when you requested for the 1 month free code.

matthew: yes i forgot to pay, but then i did for a membership that stretches back to march, but now you are saying because i didnt recieve an email that you have the right to take away 4 days

matthew: you dont have the right to make me pay for 365 days and only give me 362

Jeff P: I am not taking away any days for the 1 year gold membership that you have purchased. It is included when the gold membership started to renew.

matthew: yes it started in march

matthew: and i payed you now

Jeff P: And you where given the whole year of gold membership when it started to renew.

matthew: so because you didnt get the message to me i lost 3 days'

matthew: no0 i wasnt

matthew: i literally just lost 3 days

matthew: that isnt a whole year

matthew: i wwould like to request a call from a manager that has read this

matthew: all of it

Jeff P: It is in the terms of condition that it is the customers responsibility to update and manage any payment instrument on his account.

matthew: i did how do you think i bought movies and games?>

Jeff P: That is also what my manager will say.

matthew: that is fine i would like to hear that from him in person so he can here how *** i am

matthew: MICROSOFT suspended my account, then i agreed to pay for it before i was informed that i wouldnt get the time MICROSOFT suspended me for back otherwise i wouldnt have done it

matthew: i didnt play one single day for free, i just paid for it all

matthew: and im not receiving it all

info: Your chat transcript will be sent to [Mod Removed] at the end of your chat.

Jiro: Hello Matthew, this is Jiro, one of the managers on the floor.

matthew: no i want a call i dont have time for this

matthew: i paid for 365 days and i am not getting it

matthew: its that simple

Jiro: I do understand that you wish to speak through the phone but the resolution that we will be providing is still the same. I'm sorry that you weren't able to use the service for a full 365 days Matthew but since the suspension was caused
by your financial institution not forwarding the funds. We cannot do anything aboutit.

matthew: it wasnt caused by them not forwarding the fund i have records of purchasing things with the same card that is on the account now that worked for the last 2 months

matthew: it was caused by your system not updating when i changed my primary card\

matthew: either way i want to talk to a manager on the phone, and ill save you the time if you dont want to give me what i deserve then i want a call from your manager

matthew: and unless you own microsoft you do have a manage'

Jiro: Authorization from your card comes from your financial institution. If authorization does not come through, then the transaction will not take the amount.

Jiro: I'm sorry Matthew but I am the highest person that you can chat with here.

matthew: thats why i dont want a chat i want a call

Jiro: Regardless if it was through the phone or through the chat. The answer will still be the same.

matthew: there is a managewr higher than you lol

matthew: find him

matthew: or her

matthew: super simple

Jiro: I would be the highest authority that handles customer inquiries Matthew.

matthew: that is a joke

matthew: here is the deal jiro, i just now today paid for a full year

matthew: and you back dated it to may

matthew: march

matthew: so then i should get the full time before that purchase

matthew: otherwise this is quite literally the worst customer service on the face of the planet

Jiro: I'm sorry if you think we are not taking your concern seriously, but for the issue that you've encountered, you may inquire with your financial institution since you mentioned that you had funds during that time and they did not forward
it to us.

matthew: your system didnt update my card

matthew: you said it was because i didnt update my payment information

matthew: my transactions clearly show that i did

matthew: TWICE before this incident

Jiro: I do understand that the answer that we are providing is not what you were expecting but since the authorization did not go through, the responsibility lies with your financial institution.

matthew: then i dont want to pay for the year

matthew: i was not given the option to not pay when my card was changed

matthew: i could have never paid you and gotten those 2 months for free, but i contacted you and said "oh shoot well then i guess i should pay" and now you are taking 3 days away from me

matthew: in what way am i in the wrong

matthew: i would like a call from a manager

matthew: in customer relations or customer retention

Jiro: If the request was made just a few days when the subscription was taken out, that option would be possible. But since it has already been active for more than 2 months. We can no longer cancel this subscription. This service works the
same way as any service that you take out. Even if the service was not used, there would be charges incurred unless the request was made at a given period.

matthew: then i deserve compensation

matthew: for my 4 days

matthew: that is literally nothing to microsoftm but it is alot to the average person to pay full price and not recieve what they were promised

matthew: i have recieved month subscriptions for way less than this so i really dont see the problem here

Jiro: The management of your account is your responsibility since control over the renewal, payments and settings is under the customers control. I'm sorry Matthew if I seem to be rude but we have been going in circles. I won't be taking
any more of your time, we will now end this chat. If you have any other queries relating to the account. You may contact us back through phone or chat. Thank you for contacting Xbox chat support.

matthew: i want a call now

:)

 

purchasing xbox live

Hi,

The option your referring to is the Xbox LIVE Gold Family Pack which is $99.99, this is a full 1 time payment, not monthly.

This gives you the ability to add 4 Xbox LIVE Gold members who will all have a 1 year Xbox LIVE Gold subscription.

A normal 1 year subscription costs $59.99 and that is specifically for 1 account, and it is also paid at one time.

Other subscriptions available are 1 month ($9.99 / month), and 3 months ($24.99 / per every 3 months paid in full).

 

Report gamerscore hacking

[quote user="NanoTechSoldier"]

If you use a Pre-Paid Redeem Code Card, for a Xbox Live Gold Subscription, it doesn't show your full tenure Dakrkplayer2 (ie. Years on Xbox Live Gold)... My Profile & account, is showing two years on gold & i've been on 12 month Gold since 2008, with this
GamerTag etc..

[/quote]Sorry but this is incorrect. Any Method of Payment for Xbox LIVE will have Tenure added after each year. I've had CC for two years and Pre-Paid for three years, showing the Tenure of 5. Even if a Pre-paid of three months
is used for over a year (or a one month if still available) it will show Tenure.

The Tenure shows after the Year is up and a new year is paid for. Sorry but you must have either started in 2009 or have had a lapse in time that did not count as a Silver Profile. In addition, the first Month Free Xbox LIVE that everyone is given does not
apply to Tenure. So if an Account was created in December 2008 it won't reflect 1 year Tenure until January 2010.

 

there is also some bad math i toss around, like that there is only 364 days in a year lol

 

Sorry to hear your upset. However, any billing issue must be dealt with through phone support.

As for losing time due to a suspension, there is nothing that can be done for that. Upon a suspension, whether it be for an enforcement or billing action, you lose the amount of time on a Gold membership that the suspension existed. The is stated in the
ToU and CoC that you agreed to upon signing up for Live.