Paid but getting add

Hi Chad! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this. I just want to clarify, do you mean you have paid for a Premium Subscription from Microsoft Casual Game and you are still seeing Ads in your game, is that correct?

If yes, kindly follow these workarounds according to the official Microsoft Casual Games website: https://microsoftcasualgames.zendes...,and running" and there are no outages noted.

"If you have a Premium Subscription in a Microsoft Casual Game and you are seeing ads in your game, there are a few things you can check to be sure your Premium Subscription is accurate, or active.

1. Premium Subscriptions are valid only for the game and operating system on which it was purchased. For example, if you purchase Premium for Microsoft Solitaire Collection on your Windows computer – it will only be valid for Microsoft Solitaire Collection on devices that run the Windows operating system. It will NOT be valid on mobile devices that run iOS or Android, and it will NOT be valid for any other Microsoft Casual Game.

2. Xbox Game Pass Subscriptions are only valid for Microsoft Solitaire Collection.
Xbox PC Game Pass is valid in Microsoft Solitaire Collection on a computer running a Windows operating system. It is NOT valid on mobile devices that run iOS or Android, and it will NOT be valid for any other Microsoft Casual Game.

Xbox Game Pass Ultimate is valid in Microsoft Solitaire Collection on both a PC computer running Windows, as well as mobile devices that run iOS or Android. It will NOT be valid for any other Microsoft Casual Game.

To check the status of your Premium Subscription on the device you made the purchase, follow these steps to troubleshoot:

Windows

1. Sign into your account in order to verify that your subscription is still active: https://account.microsoft.com/services.
You should see the date in which your current Subscription will expire. Ensure this is a future date.

2. If your Subscription is active, go to the Microsoft Store app on your Windows device to check for updates. Verify that the account that purchased Premium is the account that is currently signed in. You can see this by clicking on your profile.

3. If you are signed into the correct account, click on the “Library” icon in the left-hand pane towards the bottom to check for game updates.
Click [Get updates] and then [Update all].
You may need to click [Get updates] multiple times to be sure you are capturing all available updates.

4. If you are still experiencing issues with Premium, you can check your Subscription status on Xbox Live by clicking on https://support.xbox.com/en-US/xbox-live-status. Ensure all services are "up and running" and there are no outages noted.

5. Open the Xbox App on your Windows device to ensure you are signed in via the app with the same account that purchased Premium.

6. If you are signed in, click the settings gear icon on the left-hand side and 'Sign out'. This can help reset your information. Following this step by signing in once again.

7. If Sign out/Sign in, does not reset your information, try to RESTART your device from the power menu.

8. Relaunch the game.

9. Verify that you are Signed into the same account that purchased Premium.

If you play on a Windows device, you can also try resetting your cache by clicking this link: https://www.thewindowsclub.com/reset-windows-store-cache. Then check for a Windows update.

If your subscription is still not working, contact our support team here: https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000932712 "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Can you please post what game you are referring to and the add ons you seem to be missing?

Same thing here i got year 1 year 2 operators on r6 siege downloaded the dlc but no in game content

I am getting tired of everytime I try to add a friend it says error try again later and I paid my membership and I am getting very upset with this

what i cant understand is surly Ssf4 is the same isnt it i mean on deamand and on cd?? i hope this will get sorted asap i paid £30 to get this game and the add on