Pagos y facturación ayuda (Payments and Billing help)

benjamincarreño · Dec 18, 2018

Hola primero que todo yo no tengo tarjeta de crédito todo lo que compro lo hago con tarjetas de regaló aclarado eso les explico. Yo el mes pasado compre un mes de gold se me acabo hace unos días y ahora con una tarjeta de $10.000 la recargue en mi saldo
y al comprar y otro mes de gold y al comprarlo me dice que tengo que pagar $6.900 que debo y como que onda nunca solicité pagar todos los meses $6.900 quiero comprarlo a parte y cuando quiero cancelar eso me pide una tarjeta de crédito y soy un niño, que onda
les pido ayuda por favor esto es super injusto. Espero una ayuda gracias

Translate

Hello first of all I do not have credit card everything I buy I do with gift cards cleared that I explain. I last month buy a month of gold is me just a few days ago and now with a card of $10,000 recharge it in my balance and buy and another month
of gold and buy it tells me I have to pay $6,900 I must and like that wave never asked to pay all The months $6,900 I want to buy part and when I want to cancel that asks me for a credit card and I'm a kid, wave I ask for help please this is super unfair.
I hope a help thank you

:)

XBF Nestor S

Hey Benjamin thanks for taking the time to bring this issue to us!

We suggest looking into our How to pay a past due balance on an Xbox subscription page on our website to look into
previous charges. If you believe this is a mistake then simply
Request a Callback from one of our Xbox Billing Specialists so we can take care of this issue. Give it a shot and let us know if we can further assist in this or any other matter!

XBF Diego M

Hey Juan,

I'm sorry to hear about this issue about your payment method not being able to be added to your account.

Is this the only payment method that you have put on the account or have you put others in the past from the same bank?

I would suggest to give the bank a call first to let them know you would like them to authorize your card to be added to your account.

Check out this
guide for troubleshooting payment and billing issues on your Microsoft account. Select the first drop down for steps related to adding payment options.

If you would like further assistance, you are welcome to contact
Xbox Support.

I hope this information is helpful!

Robby4eva90

hi, you will need to contact Microsoft directly about this issue, through there billing and payments section. i hope this helps

Hola, deberá ponerse en contacto con Microsoft directamente sobre este problema, a través de la sección de facturación y pagos. espero que esto ayude

EL PAVO XD XD

A pesar de que cancelé mi suscripción hace más de 4 meses, ¿sigue cobrando entre 20 y 30 dólares?
Cuando voy a la configuración y a la facturación, no se muestra mi cuenta de facturación allí, por favor ayuda y evita que tome dinero

WPAK

Web translation:

error when paying with paypal

I can not buy items for video games, he says, you can not place your order in favor of contacting xbox support

Response:

Hi,

for any billing/payment related issues you will have to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They are the only ones that can help with payment/billing related issues

Web translated response:

Hola,

Para cualquier problema relacionado con la facturación / pago, deberá ponerse en contacto con el Soporte de Xbox a través del Teléfono o el Chat de soporte de Microsoft en
http://support.xbox.com/contact-us.

Son los únicos que pueden ayudar con los problemas relacionados con el pago / facturación

Pagos y facturación ayuda (Payments and Billing help)