pago inesperado por parte de microsoft[Translation-unexpected payment by microsoft]

EzeLopez Burgos · Oct 11, 2020

Hoy recibí en la aplicación de mi tarjeta de crédito una notificación de que page el Xbox gamepass ultra, me pareció raro porque previamente lo cancele ya que el servicio no me parecía necesario y para mi economía estaba con un alto precio, pero igualmente
se pago automáticamente sacándome el dinero de la tarjeta pero no me aparece en el historial de pedidos, por lo tanto no puedo pedir el reembolso (adjunto una captura de

pantalla de la aplicación de la tarjeta

agradecería mucho poder recuperar el dinero ya que era el dinero destinado para mis impuestos

[Translation-Today I received a notification in my credit card application that I paid for the Xbox gamepass ultra, it seemed strange to me because I previously canceled it since the service did not seem necessary and for my economy it was with a
high price, but it was still paid automatically taking the money from the card but it does not appear in the order history, therefore I can not request a refund (I attach a screenshot of the card application, I would appreciate being able to recover the money
since it was the money destined for my taxes]

:)

XBF Brad A

Hi Burgos,

Thanks for reaching out to the forums. We see you have a question on a charge. If it is not showing in your order history. This is most likely on another account. Do you or any family members have an account? We recommend requesting a call from support so
they can assist in tracking the charge down. Here is a guide to get to request a call.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next. On next box hit skip.

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

DanMen334

el método de pago para la promoción, no es por tarjeta de crédito?

Translation:

The payment method for the promotion, is it not by credit card?

DanMen334

puedes comprar tarjetas de saldo o gold, si eres menor de edad te recomiendo que le pidas a algun adulto que te preste la suya, hay opciones de débito como saldazo y guardadito, así no tendrás ningún problema con cobros inesperados, incluso te podrían prestar
de crédito nada mas configura como opción de pago principal saldo de cuenta microsoft y desactivar la renovación automática para evitar cobros.

[Mod Translated - You can buy balance or gold cards, if you are a minor I recommend that you ask an adult to lend yours, there are debit options such as balance and guardadito, so you will not have any problem with unexpected charges, they could
even lend you Credit as soon as you configure the main payment option Microsoft account balance and disable automatic renewal to avoid charges.]

DanMen334

antes debes de tener una forma de pago vinculada, es decir por saldo de cuenta microsoft, debito, paypal o crédito, esa debe de ser la razon, primero pon una y luego cambia tu código

[Translation - before you must have a linked payment method, that is to say by microsoft account balance, debit, paypal or credit, that must be the reason, first put one and then change your code]

yobrizo

si es un código o una tarjeta comprada con el código , no es necesario un medio de pago adicional. si es via web, directamente de Microsoft, es necesario un medio de pago de respaldo

[Translation-if it is a code or a card purchased with the code, no additional means of payment is required. if it's via web, directly from Microsoft, you need a backup payment method]

pago inesperado por parte de microsoft[Translation-unexpected payment by microsoft]