pago de game pass [Mod Translation - payment of game pass]

Try with the refund form if you still have issues contact xbox support

i cant refund it do you have annother form to help me

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to cancel an Xbox subscription.

It appears that you have a past due balance on your account and since you are unable to request a refund for this item, the only way to cancel your subscription, would have to be to

settle the past due balance first and then
cancel or turn off the auto-renewal on your subscription.

I hope this was able to clear up any confusion this might have caused.

Try with the refund form if you still have issues contact xbox support

en mi historial de pagos no esta el pago de hoy 10 de octubre, ya intente en el chat virtual pero no me da ninguna solución, esto nunca me había pasado.

de verdad necesito ayuda, ya que pague para usar game pass y no es posible que no tenga el servicio.

[Mod Translation - in my payment history is not the payment of today October 10, I already tried in virtual chat but it does not give me any solution, this had never happened to me.



I really need help as I pay to use game pass and it's not possible that I don't have the service.]

Hola!

Lo que pasa es que debes de tener el saldo suficiente para el siguiente pago, que seria el equivalente a los siguientes 3 meses de xbox game pass, te sugiero que compres la promo contarjeta de credito y despues canceles el pago automatico, saludos.

[Translation-Hello!

The thing is that you must have enough balance for the next payment, which would be the equivalent of the next 3 months of xbox game pass, I suggest you buy the promo credit card and then cancel the automatic payment, greetings.]