page keep reloading when i try to cancel Xbox subscription

Hi Bobby! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox subscription cancellation.

Kindly try to perform the following workarounds:

- Clearing the cache and cookies of your browser.
- Changing browsers.
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Use different devices and network services.

Then try canceling the subscription again by signing into account.microsoft.com > services and subscription.

If the issue persists, I highly recommend you reach out directly to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and cancel the subscription for you on your behalf:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have tried in chrome and brave in incognito also trying on chrome mobile still the same problem the issue is Microsoft my account page keep refreshing won't able check on subscriptions and services cause of it constantly reloading the page.

Hey Solan thanks for keeping in touch.

If we are on the same page what is needed is to cancel any subscription attached to the Microsoft Account correct? If that is the case follow our How
to cancel your Xbox subscription page. If that isn't the case then give us more information on this issue so we can best assist!

Try to visit this page:
support.xbox.com/.../cancel-xbox-live-gold-subscription

I'm trying to cancel my automatic subscription.

When I click on "cancel automatic payment" instead of cancelling it I'm sent to a page where this comes up: "Uh oh... that shouldn't have happened." and some other stuff