Pagamento [Payment]

Gabriel Sirius · Sep 2, 2019

Minha mãe teve problemas com cartão de crédito,então não foi descontado o pgto da assinatura da Gold nem pésdesse mês de agosto,comprei giftcard o pagar,aí com gift não paga ��,tentei pagar no cartão de débito,mas fala que houve um erro não pôde ser pago,já
tentei tds as opções,não consigo resolver,já ligou no banco e não tem nada a ver com o cartão de débito,está funcionando normal,tem saldo.E é bandeira Mastercard como pede o xbox One.Alguem me ajuda por favor.��

[Translation-My mother had problems with credit card, so it was not discounted the payment of Gold's signature or pésthis month of August, bought Giftcard the pay, there with gift unpaid, tried to pay on the debit card, but says that there was an
error could not be paid , already tried TDS options, I can not solve, already called the Bank and has nothing to do with the debit card, is working normal, has balance. And it is Mastercard flag as the Xbox One asks. Somebody help me please. ]

:)

M3tal Daz3

You should contact support to settle your overdue payment before continuing with your membership: http://support.xbox.com/contact-us

THANOS OPRESSOR

Tente limpar o cache, retire sua conta do console insira novamente sua conta e tente usar o gift card, se persistir entre em contato com o suporte, é rápido e sempre resolvem da melhor maneira possível.

https://support.xbox.com/en-US/contact-us

[Translation-Try clearing the cache, withdraw your account from the console, re-enter your account and try using the gift card, if you persist contact Support, it's fast and always resolve in the best way possible.]

XBF Jasmine Z

Hi Cara de Pixel,

Thanks for reaching out to us here on the Forums! Regarding the purchase, there are times when it will ask for a credit card.

For instance, you cannot use currency to buy currency to gift, you cannot use currency to pay off a past due balance. Another would be that there is not enough currency to cover the purchase. One other example would be, the system would ask for a credit
card if you try to purchase a service and the auto renew was not turned off.

I hope this information helped at all. There should be no problem if the item already went through using the currency.

You can also check out how to
Learn about gift cards and codes or our
Microsoft gift cards terms and conditions page.

SatanicoDrCadillac

Hi!

Hope this helps

https://support.xbox.com/pt-PT/browse/billing

{Parity}

You will need to reach out to
Xbox Supportfor assistance with that.

The best way to reach Live Support would be here:
Xbox Support

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Pagamento [Payment]