Pagamento e fatturazione [Mod Translation-Payment and invoicing]

francescogamberini · Sep 12, 2019

Buongiorno a tutti... Un mese fa ho fatto un abbonamento xbox live gold associando il pagamento ad una carta di debito, purtroppo senza rendermi conto che sulla carta non c'erano soldi a sufficienza, ovviamente l abbonamento si è interrotto perché il pagamento
non è avvenuto per intero.. Ora ho un altra carta di debito e vorrei sapere come fare per terminare di pagare questo abbonamento scaduto con questa nuova carta. Grazie mille a chi risponder

[Mod Translation-Hello everyone ... A month ago I signed up for an xbox live gold subscription, associating the payment to a debit card, unfortunately without realizing that there was not enough money on the card, obviously the subscription
stopped because the payment did not has happened in full .. Now I have another debit card and I would like to know how to end up paying this expired subscription with this new card.
Many thanks to those who will respond]

:)

XBF Leo G

Hello francescogamberini,

Thank you for posting on the Xbox forums. We understand that you have an overdue balance for a subscription, and you would like to pay it with your new payment instrument. The article that denis97g provided is an excellent resource to help resolve
the issue. If you are not seeing the option to pay the past due balance by using the article, we suggest reaching out to the
Xbox Support Team. We will provide steps on how to contact the support team. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the support team link that we provided
Select Billing & accounts in the category area
Select See other options
Select Charges on my account
Select Show contact options
Choose your preferred method of contact

francescogamberini

Ciao Denis grazie mille per l aiuto.. Purtroppo non so perché ma non mi esce la scritta "paga ora" accanto all addebito

-[Translation - Hello Denis thank you so much for the help. Unfortunately I don't know why but I don't get the word "pay now" next to the charge]

XBF Felixx P

Hello francescogamberini!

Thanks for responding with the update!

What region / country are you located in?

What time is it currently where you're located?

I would suggest giving chat or phone support another attempt during business hours.

Once you've done that, let us know how it goes!

Felix

Xbox forums support

francescogamberini

Thank you for the help but all the methods for contacting the support team are closed.. Both chat and call center

denis97g

Buongiorno! da qui dovresti riuscire https://support.xbox.com/it-IT/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

[Mod Translation-Good morning! from here you should succeed https://support.xbox.com/it-IT/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription]

Pagamento e fatturazione [Mod Translation-Payment and invoicing]