Pagamento de assinaturas [Payment of subscriptions]

Hi testamenezes,

Thanks for reaching out! We noticed this is a duplicate post and will be locking this thread. We will leave
the other "Pagamento
de assinaturas [Payment of subscriptions] "
open for discussion regarding this concern. This post will still be here as well in case you need to reference it.

In the future, please refrain from spamming the Forums with multiple post regarding the exact same issue.

Thank you!

Hi Fellow Gamer!

Thank you for reaching out to us! We understand your concern about the auto renew being on by mistake for Xbox Live Gold and Game Pass.
I n regards to reversing the payment, you would need to submit a refund request at,
Subscription Refund Webform.
If there are issue filling out the form due to region or language then please
contact our Live Support team.

After
you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.



If you have questions about the process or have not heard anything within 48 hours please reply to the confirmation email sent to you. Our dedicated team is ready to assist you.



Thank you

Como a compra inicia uma assinatura recorrente, ela precisa saber que você tem o suficiente para o próximo pagamento. Então você precisa de dinheiro suficiente na sua conta para cobrir o próximo pagamento ou outro método de pagamento registrado como um cartão
de crédito ou Paypal.

[Translation-As the purchase starts a recurring subscription, it needs to know that you have enough for the next payment. Then you need enough money in your account to cover the next payment or other payment method registered as a credit card or
Paypal. ]

Essa mensagem de erro ocorre quando você tem uma assinatura ativa, mas a renovação automática está desativada e o instrumento de pagamento que foi usado para comprar essa assinatura foi removido da sua conta ou não está mais associada sua assinatura.

[Translation-

This error message occurs when
you have an active subscription,
but auto-renewal is disabled
and the instrument of
payment that was used to
buy this signature has been removed from
your account or is no longer
associated with your subscription.]

Como o instrumento de pagamento foi removido da sua assinatura atual, você não poderá adicionar um token ou código pré-pago a uma assinatura enquanto a sua assinatura atual ainda estiver ativa. Você precisa aguardar o fim da assinatura atual para resgatar
o token. Os tokens de assinatura não expiram. Para saber quando a sua assinatura terminará, entre na sua conta do Xbox e toque ou clique em Assinaturas para exibir as datas de término das suas assinaturas atuais.

27-03-2015

[Translation-

As the payment instrument
has been removed from your
current subscription,
you will not be able to add a token
or a prepaid
subscription code while
your current subscription
is still active. You need to
wait for the end of the
current subscription to redeem
the token. The signature tokens
do not expire. To find out when
your subscription ends,
sign in to your Xbox account
and then tap or click
subscriptions to view the
end dates of their current
subscriptions.]