Pad drift serial number worn away

adamschinkel · May 19, 2020

I purchased a custom pad for a Christmas present for my son, its developed pad drift on one of the sticks, unfortunately the last 3 digits of the serial number have worn away thro battery changes, so am unable to book it for repair, these no way to actually
speak anyone in person to explain my issue. How can I move forward about this? I do have my original order number for the pad? Thanks in advance for any info, please don't direct me to the service center as its useless without the full serial number of the
pad.

:)

adamschinkel

Hi thanks for the response and excellent advice, I really appreciate you taking the time to help resolve my issue.

FabryZio3

Hey there

let us know if things are moving

adamschinkel

Hi Jay thanks for the advice, I really appreciate you taking the time to respond to my query.

XBF Brad A

Hi Adam,

Thanks for reaching out to the forums. We understand you are inquiring on a repair. In this situation the only thing you can do is to request a call or chat from support. As you are unable to enter the serial number on the device page.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

1JayMax

Hi adamschinkel,

I gotta say this sounds as though it's a very frustrating situation. I'd be probably pulling my hair out. Unfortunately with the high amount of traffic Xbox Support are receiving due to current global situation it may be hard getting a hold of an advisor
to explain the situation. So I'm afraid that you may have to wait until things calm down a little before getting any resolution. Sorry I couldn't be of any more help

Pad drift serial number worn away