Packet Loss Help - Series X issue

I am having the same issue. Both hard wire and wireless, I am having 100% packet loss. I have contacted my internet provider, they have already checked the system and on there end everything is great. On my PC I am having no issues. On my PS5 no issues, no packet loss. However on my xbox series x and my xbox one x, I have 100% packet loss and get booted from online games every 3-6 mins.

Hi there mate! I'm Rostom, an Independent Advisor. I will be glad to help you here. No worries, we will do our best now to get this sorted out.

Since you already reset your network devices such as your router, did you check if there are other wireless signal that could interfere on your connection between the console and your router? Please make sure to eliminate any wireless interference. I would also suggest to try to switch wireless channels of your router Wi-Fi signal.

Hello Zack S1,

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Thank you for understanding.

Hello Zack S1,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing packet loss on your Xbox Series X. If you've already tried different routers, ports, and Ethernet cables, it's possible that there may be a hardware related issue.



Regarding the warranty, the Xbox Series X comes with a one-year limited warranty from the date of purchase. If you believe your console is experiencing a hardware issue, you can contact Xbox Support to initiate a warranty claim. They will be able to assist you with the process and provide further troubleshooting steps if necessary.

See: Getting your Xbox device serviced | Xbox Support



Before initiating a warranty claim, you may also want to try resetting your console to its factory settings. This can sometimes resolve network issues. To do this, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.



I hope this information helps, and please let me know if you have any further questions.

Oh and if you had 50% packet loss to Google then right there is your problem and it fits with the issue you described. Packet loss.