Packet loss and lag

taidara · Apr 3, 2015

In your case, it would be possible to make a direct Connection with your console.

Let us know if your console's current state may change.

dup5c436921-4a37-4a70-8570-5876427f84f1 · Apr 3, 2015

When I do this my Xbox says: Connect an ethernet cable..

taidara · Apr 3, 2015

Do you have your console's network settings set to obtain IP settings automatic?

If you use PPPoE/A as your connectivity method, do you also have to authenticate yourself with username and password to your ISP's realm? If so, have you configured these crendentials in your router's settings for PPPoE/A connectivity mode?

If you do not have to authenticate yourself with username and password, it might be a lease time duration configured on the device in transit. To release this, leave your networking devices unplugged for up to 15 minutes and then try connect your console.

But then again, if it all works seamlessly for you, don't mess around with it.

Happy gaming and play safe!

dup5c436921-4a37-4a70-8570-5876427f84f1 · Apr 4, 2015

Yeah I have to use a password and a username in my router (PPoE) and yes my console optains the IP automatically

dup5c436921-4a37-4a70-8570-5876427f84f1 · Apr 4, 2015

Is there a way to determine if this is all my ISP's fault? When I pinged other servers I only got packet loss from American servers. I don't know if that means something, but I think I'll contact my ISP finally just to make sure.

dup5c436921-4a37-4a70-8570-5876427f84f1 · Apr 4, 2015

But I really do think that the problem is with my xbox....

taidara · Apr 4, 2015

I'm not sure if there's an option to make your Xbox One as a PPPoE client.

What you could try, if you haven't already, is to change DNS settings on your console, and use Google public DNS.

Google use the following two addresses for their namespace

8.8.8.8

8.8.4.4

taidara · Apr 5, 2015

Try your console on a different network/ISP

dup5c436921-4a37-4a70-8570-5876427f84f1 · Apr 6, 2015

So it turns out it was my ISP's fault. Of course.. lol. Thanks for the help!

taidara · Apr 7, 2015

I hope your service provider did find the culprit, and that you're back up and running under normal conditions.

DanHarris83 · Oct 31, 2018

Not sure if this will help. I started with 25% packet loss been trying for weeks to fix this and today finally got packet loss to 0% by changing my firewall settings to off on my Sky router.

The settings I disabled are: IPV6 Firewall inbound and outbound.

jevster-0E220E0D-A36

the packet loss is new it started a while ago but according to xbox its on there part and it should be fixed once they sort the packet loss but the thing is i was playing with the 100% packet loss and no problems but then a lag spike happend and even when
fixed i can only party chat for about 10 seconds

taidara

I hope your service provider did find the culprit, and that you're back up and running under normal conditions.

dup5c436921-4a37-4a7

Is there a way to determine if this is all my ISP's fault? When I pinged other servers I only got packet loss from American servers. I don't know if that means something, but I think I'll contact my ISP finally just to make sure.

taidara

Do you have your console's network settings set to obtain IP settings automatic?

If you use PPPoE/A as your connectivity method, do you also have to authenticate yourself with username and password to your ISP's realm? If so, have you configured these crendentials in your router's settings for PPPoE/A connectivity mode?

If you do not have to authenticate yourself with username and password, it might be a lease time duration configured on the device in transit. To release this, leave your networking devices unplugged for up to 15 minutes and then try connect your console.

But then again, if it all works seamlessly for you, don't mess around with it.

Happy gaming and play safe!

dup5c436921-4a37-4a7

When I do this my Xbox says: Connect an ethernet cable..

Packet loss and lag