Oyun iadesi -[Translation - Game Refund]

Hi Ali,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hello Fatih_173,

Thank you for posting on the Xbox forums. Are you getting an error message when trying to download the game? It is possible to request a refund. We recommend utilizing the article entitled, "Request
an Xbox digital product or subscription refund." If the refund form is not available in your region, we recommend contacting the
Xbox support team. We hope this helps

Hey Ramazan

Thank you for taking the time to post this on the Xbox Forums, We understand that you currently requesting a refund for an item you purchased.

The refund procedure has become been streamlined to become more of a self-service option. This means that you will have to

request a refund on your end.

Keep in mind that you need to be logged into the account that made this purchase in order to see eligible items.

I hope this helps.

You may go to this website and request a refund. If your purchase falls within the permitted terms for a refund, one may
be granted.

Translating to Turkish using bing.com/translate:

Bu web sitesine gidip para iadesi talep edebilirsiniz. Satın alma işleminiz para iadesi için izin verilen şartlara uyabilir.

Sorry to hear that your request for a refund was declined, but it probably didn't meet the requirements to be refunded.

https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund

Reason for requesting a refund

Help us understand your reason for requesting a refund. This information is important as it helps us improve the Xbox experience. From the dropdown menu, select the category that best describes the reason for requesting a refund.
You’ll have the opportunity to include additional details about your request
after selecting the category.

Accidental purchase. This only applies to purchases
made by you. If someone other than you made the purchase, “I didn’t make this purchase” is the correct category for your refund request. “Accidental purchases” can include any of the following:

• You purchased the incorrect item.
• You purchased the incorrect version of the item.
• You accidentally purchased content that you already own.
• You purchased the item through the wrong account.

I didn’t make this purchase. This category covers purchases made by someone else using
your payment information (either on your account or their own).

• If you DON’T have access to the account that made this purchase, you’ll need to contact your financial institution for a refund.
• If you DO have access to the account that made this purchase, see
  
  Prevent unauthorized purchases on Xbox One for tips on how to keep your account secure and prevent unwanted purchases in the future. To help us better protect your account, we’ll need you to tell us whether the person who made the purchase was your child,
  another child, an adult in your family, or a friend or other known adult.

When you complete the request, you can provide additional details about who made this purchase, and whether the purchase was made on your account or theirs.

Purchased content doesn’t work. If the content you purchased isn’t working correctly, try

troubleshooting the problem before making a request for a refund. You’ll be asked to share the troubleshooting steps you tried.

Be sure to check the
Xbox service status for any outages that might affect purchasing, content usage, or gameplay before submitting a refund request. Note that a purchasing outage might not prevent you from buying content but could still prevent you from receiving it.

Billing error. Billing errors can include either of the following:

• You were charged the incorrect amount for a purchase
• The incorrect tax was applied to a purchase