Oxbox One Blue Ray app not playing video

Krahazik · Mar 31, 2017

Blueray app on our Xbox One will play audio but not video from a DVD or Blueray disc.

:)

Radi0aktive Toy · Mar 31, 2017

Audio out of sync with Blu-ray app on One S

Just got a new One S with the intention of using it for all of my media including Blu-ray and UHD Blu-ray. Unfortunately the Blu-ray app does not properly synchronize the audio with the video. It's a good quarter second off, which makes my discs unwatchable.
This is limited to just the Blu-ray app, audio is fine everywhere else on the system. Uninstalling, reinstalling and restarting doesn't help. This happens with every possible combination of audio and video settings (including 24hz on and off). Is this a known
issue? Is anything being done to fix the app? Is this specific to the S because of the UHD Blu-ray support? Thanks.

Mister Maka · Mar 31, 2017

Blu-ray error (0x91d7000a)

Hey there Superkat92.

Sorry to hear the trouble you're having with the Blu-ray app! Let's have you
clear the persistent storage of the blu-ray app, then give a power cycle a go. After your console powers back on please try playing another Blu-ray.

Let us know how it goes

Mister Cizl · Apr 5, 2017

Hey Krahazik! Have you tried any troubleshooting steps so far? An uninstall and reinstall may help resolve your issue. Give that a shot and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Cizl

Hey Krahazik! Have you tried any troubleshooting steps so far? An uninstall and reinstall may help resolve your issue. Give that a shot and let me know how it goes!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Drabz

yes the Xbox one comes with blue-ray built in. and will play blue-rays and regular dvd's.

MustyChickenDOH

I use the blue ray app in the xbox store to play my disks on xbox

cpt sheridan

It seems to be a common problem with certain 4K UHD Blue Ray disks on the Xbox One and Series X.

My Xbox One X refuses to play certain 4K UHD Blue Ray disks as well and I know it's not the disks that's causing the problem as they play on my stand alone 4K Blue Ray player.

Azrael008uk

There has been a further update to the Blue Ray app specifically today.

Also are all your Blue Rays legitimate copies for the correct region?

Games are region free but Blue Ray films are region locked.

Oxbox One Blue Ray app not playing video