Owned games requiring to be purchased again.

Discus and support Owned games requiring to be purchased again. in XBoX Games and Apps to solve the problem; Roughly three years ago i had purchased subnautica on the xbox one store. And a couple of months ago i purchased Doom from the store aswell. But know... Discussion in 'XBoX Games and Apps' started by MUMMUM4, Jan 22, 2020.

  1. MUMMUM4
    MUMMUM4 Guest

    Owned games requiring to be purchased again.


    Roughly three years ago i had purchased subnautica on the xbox one store. And a couple of months ago i purchased Doom from the store aswell. But know when try and reinstall them or open them i am asked to puchase them or to renew my gamepass. I have never
    subscribed to the game pass and both the games i have purchased outright. I should not have to buy them again to play them.

    How do i fix this?

    :)
     
    MUMMUM4, Jan 22, 2020
    #1
  2. SpiralOut46and2 Win User

    Owned games requiring to be purchased again.

    Are you also sure you are on the same Region that you were on when you purchased the games? If you purchased them in a different Region, and are now set to another one, they will not show up as an owned game and will look like you need to purchase it again
    if you tried to find it to install/play it.
  3. OakGill Win User

    Owned games requiring to be purchased again.

    Hello, I've read your post, and I believe I understand your position. The Xbox Ambassadors are here to help.

    Sorry to hear you're having such a rough time, hopefully we can get this resolved for you. Might I suggest going to the ready to install section of your Xbox, and if the games don't appear there search them in the Microsoft store and see if they are available
    for re-download without purchase. Also might I ask, are you signed in with the same account? Have you tried to uninstall the games and then reinstall them?

    I hope this helps.
  4. napalm 31337 Win User

    Owned games requiring to be purchased again.

  5. THANOS OPRESSOR Win User

    Owned games requiring to be purchased again.

    Some games have already happened to me, I think it was related to the gamepass, better check your purchase history and contact support.

    https://beta.support.xbox.com/
  6. darkist1 Win User

    Owned games requiring to be purchased again.

    Hi Mummum4,

    Welcome to the forums, and sorry for the inconvenience.

    Most games that you've previously purchased will still be under your ready to install section on your Xbox, so you should be able to just visit there, and install from there rather than visiting the store to download it from there.

    Unfortunately, if you had purchased the game for example while game sharing, and the game was maybe on another account, and game sharing is now disable, then you would also lose those games on that account.
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Owned games requiring to be purchased again.

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