Owned game missing from account

baconmasterbr · Jul 4, 2020

hello!

i own a copy of gears of war 4 which included all previous games as a bonus, which is pretty cool. Unfortunately though, after quitting game pass, gears of war 3 is suddenly not in my games anymore. I installed up to the third installment using the keys
which came with the game, but gow3 is the only one missing and i cant reclaim it using the key in my account again, cause it says it has already been used. Can someone please help me? I have a mission to complete here, theres people needing my help inside
that game.

edit1: adding some details

when i try to load the game it says "looks like you need to renew xbox game pass"

if your subscription is current (not the case) try quitting and relaunching the game (tried this many times, as well as rebooting and retrying). If youre trying to launch from a disc (i aint) [...] (0x803f800e)
maybe the code helps shine some light on this

thanks in advance

:)

baconmasterbr

i thought it was gone forever and you brought me some relief. Thank you so very much, StuartATrueRed!

StuartATrueRed

There is currently an issue with Gears of War 3 not showing up on game collections. Microsoft are working on it, and hopefully it will be fixed soon.

Ring of D Red

Is there something wrong with the 360 games? I'm noticing and I have a lot less games on the owned games pile and I think they are a lot of the 360 games I got from games with gold. I searched on the xbox store one of the games missing and it still says I own it and I can play it but it's not in the owned pile, is anyone else having this issue?

I am missing more than 50 games, can’t get an answer from anybody and Xbox support is non existent. No phone number, no email contact, and an AI that is dumb as a brick and offer no real answers.

I have always been a loyal Xbox fan, bought both the Series X and Series S and have the One X too, but this is unreasonable and maybe Sony is a better company?

Come on Phil

MJ23 GOAT

It seems as though there is some sort of licensing issue going on. I logged a support case with Microsoft a couple of days ago, but the problem still remains. This really needs to be given a higher priority and fixed ASAP!

Doughnuts1995

The few games that I definitely know that's missing, I searched them on the xbox store and they say that I own them and I've installed them and I can play them.

Owned game missing from account